Passenger Experience

American Airlines Flight Attendants Are Missing Hotel Pickups in Increasing Numbers, Warns Union

American Airlines Flight Attendants Are Missing Hotel Pickups in Increasing Numbers, Warns Union

The union representing American Airlines flight attendants told its members to wait for members of their crew who are late for a hotel pickup instead of abandoning them there.
In a memorandum to its 24,000 members sent late last week, the union said that more flight attendants were being left behind when they failed to show up on time in the hotel lobby or at a designated pick-up location.
“Over the past …

Delta Inches Towards Offering Free Wi-Fi on Mainline Flights

Delta Inches Towards Offering Free Wi-Fi on Mainline Flights

Delta Air Lines is moving towards offering its passengers complimentary in-flight Wi-Fi service, according to an internal memorandum viewed by Frequent Business Traveler.
The carrier, which announced in January 2021 plans to upgrade its Wi-Fi offering to provide “reliable and fast connectivity” while in flight and also conducted tests of a free service on a limited number of flights, now plans to “soon launch complimentary in-flight Wi-Fi service on its domestic mainline routes,” …

New ‘Bill of Rights’ for Air Passengers With Disabilities Unveiled by DOT

Just as the busy summer travel season is getting underway, Secretary of Transportation Pete Buttigieg announced a bill of rights for air travelers with disabilities.
The bill of rights essentially summarizes existing laws intended to protect the disabled when flying.  It outlines passenger rights and highlights the responsibilities that airlines have when a disabled individual is flying.
Key points covered in the bill are as follows:
1.)       The right to be treated with …

Southwest Airlines to Invest $2 Billion to ‘Transform’ In-Flight Experience

Southwest Airlines to Invest $2 Billion to ‘Transform’ In-Flight Experience

Southwest Airlines announced a $2 billion plan to completely “transform” the carrier’s customer experience.
The massive investment is “designed to enhance and simplify customers’ journeys,” the airline said, and will include upgrading its Wi-Fi, the installation of new “latest technology” power ports at every seat, and new larger overhead bins that will offer easier access to carry-on baggage.  The improvements to in-flight Wi-Fi will bring up to ten times the current …

United Airlines Partners with PayPal for In-Flight Purchases with QR Codes Without Need for Wi-Fi

United Airlines Partners with PayPal for In-Flight Purchases with QR Codes Without Need for Wi-Fi

United Airlines announced it was working with PayPal and would accept PayPal QR codes on select flights for in-flight purchases of drinks and snacks.
The QR codes will allow purchases to be processed with or without Wi-Fi present on board.
Passengers who have already downloaded the PayPal app and set a preferred payment method for QR codes merely have to click “Pay with QR codes” in the app, followed by clicking the …

United Airlines CEO Kirby: ‘We’re Prepared’ for a Passenger Vaccine Mandate

United Airlines CEO Scott Kirby said that his airline is “prepared” for an air travel environment with vaccine mandates.
Speaking on the CBS news program “Face the Nation” Sunday morning, Kirby said that such a mandate would place a “burden” on vaccinated individuals, but he would nonetheless support it given the “great data and science” the administration uses to make such determinations.
“If they tell us that they want us to check …

American Airlines to Reopen Flagship Lounges

American Airlines to Reopen Flagship Lounges

American Airlines said it would reopen its Flagship Lounges as well as its Flagship First Dining rooms starting in mid-September.
Introduced in 2017, Flagship First Dining offers a “restaurant-style” dining experience for passengers.
The lounges closed last year amidst the pandemic-induced downturn in travel.
The world’s largest airline said it would “welcome back” passengers with new menus from chefs from the James Beard Foundation.  The chefs will offer locally-inspired menus at each of …