Passenger Experience

Air Canada Debuts New App for iPhone and Android

Air Canada Debuts New App for iPhone and Android

Air Canada announced the release of a version of its smartphone app, for both iOS- and Android-powered devices.
Version 5.0 brings significant new functionality to the app including interactive airport maps, upgrade and standby lists that update in real time, inbound flight tracking, downloadable boarding passes, and automatic flight notifications.
“Air Canada is focused on making travel easier and more comfortable for everyone, particularly through the use of the latest technologies,” said …

American Airlines Changes Compensation Policy for Bumped Passengers

American Airlines Changes Compensation Policy for Bumped Passengers

American Airlines is changing how it compensates passengers who volunteer to take another flight when their flight is oversold.
The new system, internally called “Pay What You Bid,” builds on recent functionality in the AA app that allows travelers to volunteer to be bumped while specifying how much compensation they would want.  The compensation comes in the form of a voucher for use on a future flight.
Previously, the airline would pay …

ANA to Debut New First- and Business-Class Cabins on Flights to New York This Month

ANA to Debut New First- and Business-Class Cabins on Flights to New York This Month

All Nippon Airways announced this week plans to introduce new first- and business-class suites on its New York-Tokyo route.
The Tokyo-based airline’s new business-class seat is called the Room and features alternating front- and rear-facing seats in suites with doors that close.  The seat width – 35” – is almost double that of the earlier business-class product.
The new first-class offering, known as the Suite, builds on the airline’s earlier product with …

Delta Enhances International Coach Cabin Service with Welcome Drinks and New Dining Options

Delta Enhances International Coach Cabin Service with Welcome Drinks and New Dining Options

Delta Air Lines introduced on Tuesday enhancements to its coach service on international flights that include a welcome drink, a choice of appetizers and entrees that can be mixed and matched, and a variety of snacks.
The first welcome cocktail, served after reaching cruising altitude, is a Bellini, the Italian classic that mixes sparkling wine and peach nectar, which Delta sees as a “subtle nod” to its Georgia roots.  The airline …

United Airlines and Marriott to Offer Complimentary Luggage Delivery to Hotel Rooms in London

United Airlines and Marriott to Offer Complimentary Luggage Delivery to Hotel Rooms in London

United Airlines and Marriott International announced a program under which the airline will offer passengers flying in the Polaris business-class cabin between New York and London complimentary baggage transfer to their hotel.
The program is only available on flights from Newark Liberty International Airport to London Heathrow.  It is available to all passengers in the cabin including those who hold upgraded tickets who are staying at the JW Marriott Grosvenor House …

2 Terminals at JFK Roll Out Biometric Boarding Technology

2 Terminals at JFK Roll Out Biometric Boarding Technology

International passengers at John F. Kennedy International Airport will soon begin to benefit from high-tech boarding solutions that uses biometric technology to speed boarding for international flights.
Lufthansa unveiled a self-boarding gate at JFK’s Terminal 1. The gate uses facial recognition to verify the passenger’s identity and only opens the sliding partition once there is a match of the passenger’s facial image to the Traveler Verification Service operated by the U.S. …

Second Club SJC Lounge Opens at San Jose Airport

Second Club SJC Lounge Opens at San Jose Airport

Airport Dimensions, an independent operator of airport lounges, announced the opening of its second lounge at Norman Y. Mineta San Jose International Airport.
The second lounge was deemed necessary, the company said, based on “ever-increasing demand” from travelers.
The new Club SJC, which will seat 88 guests, is located near Gate A8.   It is available to Priority Pass members as well as Lounge Pass and Lounge Key members. Day passes are available …