Passenger Experience

American Airlines to Build New Terminal at DFW

American Airlines to Build New Terminal at DFW

American Airlines and Dallas/Forth Worth International Airport announced plans for a new terminal that will open its doors to passengers in 2025.
The structure, to be known as Terminal F, will be located south of Terminal D, and it will have capacity for 24 gates.
Design work for the $3.5-billion project, which will also include improvements to Terminal C, is slated to start immediately. American and the airport will work together on …

United to Relocate to New Concourse at LaGuardia on June 2

United to Relocate to New Concourse at LaGuardia on June 2

United Airlines announced a timeline for its move to the newly built Eastern Concourse in the new Central Terminal Building at LaGuardia Airport.
The move will take place on June 2, 2019.
The structure, also known as Terminal B, first opened on December 1st, 2018, when Air Canada, American Airlines, and Southwest Airlines moved in. It features 13 shops and restaurants including an FAO Schwarz.
The airline will open a new United Club …

New Helicopter Service to Link LaGuardia and Newark Airports to Manhattan

New Helicopter Service to Link LaGuardia and Newark Airports to Manhattan

Helicopter company Blade Urban Air Mobility announced plans to offer service linking both LaGuardia and Newark Liberty International airports to Manhattan.
The company said it was doing so after seeing “faster than expected adoption” for its route between Manhattan and John F. Kennedy International Airport.
The new routes will connect LaGuardia with Manhattan’s Downtown/Wall Street Heliport and Newark with the Blade Lounge East at the East 34th Street Heliport.
In March, the company …

Delta to Pilot Free Wi-Fi

Delta to Pilot Free Wi-Fi

Delta Air Lines, which has offered free mobile messaging to passengers since 2017, said it will offer free Wi-Fi on select flights as part of a trial program.
The Atlanta-based airline will offer free Wi-Fi on 55 domestic flights a day for a two-week period starting May 13. The pilot program will be available to all passengers on the flights and will encompass a mixture of short-, medium-, and long-haul flights.
“Delta …

American Airlines Opens 15 New Gates in Dallas

American Airlines Opens 15 New Gates in Dallas

American Airlines announced the addition of 15 new gates at Dallas Fort Worth International Airport.
The new gates, located in the Terminal E satellite, will be used for regional American Eagle flights. The airline said it expects to operate 100 flights per day from the new gates.
The terminal’s amenities include moving walkways, a soon-to-be opened Admirals Club, and the airport’s only Whataburger restaurant.
American, the world’s largest airline, is the airport’s largest …

Toronto Pearson Airport Debuts New Website That Personalizes the Journey

Toronto Pearson Airport Debuts New Website That Personalizes the Journey

Toronto Pearson International Airport unveiled a new website that personalizes the user experience for each traveler.
The website includes a Departures guide that, once the traveler inputs his airline and flight number, will provide information specific to the trip from the location of the security checkpoint, services available to the traveler, and dining options near the gate.
The Connections section similarly personalizes the journey once the traveler inputs his arriving and connecting …

Grand Central’s Retro-Style ‘Big Board’ Being Replaced with High-Tech Departure Display

Grand Central’s Retro-Style ‘Big Board’ Being Replaced with High-Tech Departure Display

Installation of a new departures board as well as gate information displays is underway at Grand Central Terminal in New York City.
The new primary departure display, colloquially known as the “big board” and located on the south side of the concourse directly atop the ticket windows, replaces a board that, despite its retro appearance, is only two decades old. The board displays a train’s destination, departure time, and status messages …