Passenger Experience

Port Authority Green Lights New Terminal for Newark

Port Authority Green Lights New Terminal for Newark

The Port Authority of New York and New Jersey approved Thursday a new terminal for Newark Liberty International Airport, naming a contractor for the design and construction of the facility.
The new one-million-square-foot (92,900 square meter) Terminal One will have 33 gates and will be used for domestic flights. The plans also call for a new roadway network and parking for 3,000 cars.
The $1.41 billion contract was awarded to Tutor Perini/Parsons, …

America Airlines Introduces New Wine Consultant

America Airlines Introduces New Wine Consultant

American Airlines announced the appointment of Bobby Stuckey to head the airline’s wine program.
Stuckey is a master sommelier who most recently worked at the French Laundry in Yountville, California where, during his tenure, the restaurant received the James Beard Foundation’s award for Outstanding Wine Service.
As the airline’s wine consultant, he will be responsible for selecting wines for the airline’s Flagship Lounges and Admirals Clubs in airports as well as for …

Gogo Hits Milestone with New High-Throughput SES Satellite

Gogo Hits Milestone with New High-Throughput SES Satellite

In-flight Wi-Fi provider Gogo announced that it has placed over 200 aircraft into service with 2Ku inflight connectivity technology utilizing the increased capacity of SES Networks’ new SES 15 satellite.
SES 15 is SES’ first hybrid satellite and Ku-band wide beam and Ku-band High Throughput Satellite or HTS capability, with connectivity to gateways in the Ka-band.
The satellite provides service over North America, Mexico, Central America and the Caribbean.
SES 15 was launched …

Flight Review: Air Canada Business Class New York-LaGuardia – Toronto

For a quick trip to Toronto to experience Canadian culture, I wanted to go Canadian all the way and booked my first-ever flight on Air Canada, which operates multiple daily flights connecting the Big Apple with Canada’s largest city.
Given a surprising lack of traffic en route to LaGuardia, I had time to stop at Air Canada’s Maple Leaf Lounge. The lounge offers great views albeit with a limited selection of …

New York’s MetroCard Machines to Briefly Go Cash Only

New York’s MetroCard Machines to Briefly Go Cash Only

The New York Metropolitan Transportation Authority, which operates the city’s subway system, announced that its MetroCard machines would not accept credit cards early Saturday while the computer software that operates the machines is upgraded.
The interruption will last for five hours 59 minutes, from 12:01 a.m. to 6 a.m. Saturday. MetroCards that do not need to have funds added will continue to work during the outage. The city’s buses …

United Airlines Revamps Policy on Emotional Support Animals

United Airlines Revamps Policy on Emotional Support Animals

United Airlines said Thursday it is changing its policies to rein in abuses on the part of passengers who take untrained, possibly aggressive, animals on flights under the guise of them being service animals.
The move follows a similar action by Delta Air Lines in January.
United said it will require documentation that confirms that the emotional support animal is in good health and that it has been trained to behave appropriately …

United Airlines to Offer Monthly and Yearly In-Flight Wi-Fi Subscriptions

United Airlines to Offer Monthly and Yearly In-Flight Wi-Fi Subscriptions

United Airlines announced plans to offer travelers a selection of Wi-Fi subscription plans starting February 2.
The plans will be available both on a monthly and yearly basis and customers will have a choice of geographic coverage, specifically a plan limited to North America and Central America or a plan offering global coverage.
Travelers will be able to purchase the Wi-Fi subscription with miles or a credit card. Prices for a monthly …