Passenger Experience

ANA Launches International Operations at Haneda’s Terminal 2

ANA Launches International Operations at Haneda’s Terminal 2

Although the Tokyo 2020 Olympic Summer Games have been postponed to next year, Haneda Airport began international operations at Terminal 2, which previously only served domestic flights.
All Nippon Airways, which operates out of Terminals 2 and 3 at Haneda, made significant improvements to the terminal, including the addition of customs, immigration, and quarantine space as part of the city’s plans to prepare for travelers arriving for the Olympics.
The airline said …

Delta’s Plans for Free Wi-Fi and Digitizing the Travel Experience

Delta Air Lines’ CEO unveiled several new technologies the airline plans to introduce in the next few years, bringing “magic” back to air travel.
Speaking at the Consumer Electronics Show Tuesday, Delta CEO Ed Bastian became the first airline CEO to deliver a keynote at the trade show.  He laid out the airline’s plans to digitize and automate the travel experience using a variety of high-tech tools including artificial intelligence and …

Airbus to Offer Dimmable Windows on its Aircraft

Airbus to Offer Dimmable Windows on its Aircraft

Airbus Industries will offer airlines the option of electrochromic dimmable windows on its aircraft.
Electronically dimmable windows allow passengers to enjoy the view from their seats without glare and without disturbing other passengers.
Such windows eliminate the need for airplanes to have window shades and also block infrared energy, reducing heat that would otherwise enter the cabin and lowering the reliance on air-conditioning systems to maintain a comfortable cabin temperature.
The windows may …

Five Airports Warn of Potential Measles Exposure

Five Airports Warn of Potential Measles Exposure

Health officials are warning that an unknown number of air travelers have been exposed to the measles virus after people with the highly contagious disease traveled through a minimum of five airports in recent days.
An individual with measles traveled through Chicago O’Hare International Airport, passing through Terminal 3 on December 12 and Terminal 1 five days later.
Other airports where exposure may have occurred include Austin-Bergstrom International, Denver International, Los Angeles …

American Airlines Adding Non-Binary Gender Booking Options

American Airlines Adding Non-Binary Gender Booking Options

American Airlines announced the addition of non-binary gender options that can be used when booking a flight with a reservations agent, although the option is not yet available on its websites.
Air travelers can specify “U” for “undisclosed” and “X” for “unspecified,” provided it corresponds with what is indicated on a passport or other identification used for the flight.
New standards for travelers with non-binary gender identification were adopted in February by …

KLM Non-Schengen Crown Lounge Reopens Following Major Renovation

KLM Non-Schengen Crown Lounge Reopens Following Major Renovation

KLM Royal Dutch Airlines announced the reopening of its non-Schengen Crown Lounge at Schiphol Airport in Amsterdam following a top-to-bottom renovation.
The non-Schengen Crown Lounge is located between the E and F piers and features an illuminated glass wall filled with five thousand Delft blue miniature houses.
The 73,195-square-foot (6,800-square-meter) lounge seats 1,000, twice the lounge’s original capacity. The Blue Bar and Restaurant seats an additional 200, and travelers can use their …

Review: American Airlines Flagship Business In-Flight Dining – The New James Beard Menus

Airline food.  Ask anyone and at best you’ll hear it’s a necessary evil, at least on longer flights. That hasn’t stopped numerous airlines from trying to move away from what – in 2008 – Oliver Beale, an advertising executive. famously called a “culinary journey of hell” in a note to Sir Richard Branson.
While many airlines have partnered with so-called celebrity chefs, American Airlines has taken a different path. American was the …