Passenger Experience

Alaska Airlines to Offer New Selection of Meals and Beverages in Coach

Alaska Airlines to Offer New Selection of Meals and Beverages in Coach

Alaska Airlines announced a new menu for coach passengers that emphasizes local ingredients from the Pacific Northwest and what it termed healthy “West Coast staples.”
The airline also said it will rotate its coach offerings quarterly.
The menu will include such items as artichokes, asparagus, avocado, berries, and tomatoes as well as artisan bread and cage-free eggs. The airline is also planning to offer a selection of craft beer and, in the …

New Concourse Set to Open at Charlotte Douglas International Airport

New Concourse Set to Open at Charlotte Douglas International Airport

After several years of construction, Concourse A North at Charlotte Douglas International Airport is slated to open its gates to passengers later this month.
The new $200 million concourse is part of a $2.5 billion set of projects planned or underway at the airport, including an expanded roadway leading to the terminal and a new control tower.
The new expansion at Charlotte Douglas will “usher in a redefined identity and an enhanced …

New Study Shows What Frequent Flyers Value in an Airline

Today’s passengers value seat comfort above anything else, in a time when even top airlines are cutting back on legroom and personal space on aircraft, according to a new study of frequent travelers.
The GlobeRunner Insights Air Travel 2018 study also found that, despite the promise, in-flight Wi-Fi was deemed one of the least important of the criteria when choosing an airline or flight.
“Frequent flyers continue to value personal …

Citing Allergy Concerns, Southwest Will Discontinue Peanuts On Board Flights

Citing Allergy Concerns, Southwest Will Discontinue Peanuts On Board Flights

Southwest Airlines announced it would no longer serve peanuts to its passengers. The change goes into effect August 1.
Long a staple of airline flights, many airlines have discontinued the use of peanuts as a snack due to allergy concerns, substituting pretzels and other snacks.
“Peanuts forever will be part of Southwest’s history and DNA,” the airline said in a statement noting that some passengers may be “nostalgic or sad to see …

JetBlue Flight Attendants Save Dog’s Life During Flight

JetBlue Flight Attendants Save Dog’s Life During Flight

The life of a four-legged JetBlue passenger was saved on Thursday after the dog began to have difficulty breathing.
Darcy, a three-year-old French bulldog, was en route from Orlando to Worcester, Massachusetts, when she became hypoxic. Two flight attendants, Renaud Asher and Diane Asher, immediately began caring for the dog, offering ice, water, and oxygen.
“We all are affected by cabin pressure and oxygen fluctuations, human, canine and feline, etc., but the fact …

TSA Places Limit on Powder in International Carry-On Bags

TSA Places Limit on Powder in International Carry-On Bags

The Transportation Security Administration announced it will place a limit on the amount of powdered material a passenger can carry on an international flight destined for the United States to its list of limits for carry-on baggage without being subject to additional screening.
The limit on powders will be 12 ounces or 350 milliliters.
Dry shampoo, baby powder, and make-up powders as well as protein powder or spices such as cinnamon are …

Air Canada ‘Super Elite’ Sues Airline After Status is Revoked for Using Airport Lounges Without Flying

Air Canada ‘Super Elite’ Sues Airline After Status is Revoked for Using Airport Lounges Without Flying

A Vancouver businessman is suing Air Canada for revoking his elite status and allegedly writing negative comments about him in his profile with the airline.
The case was filed in the Supreme Court of British Columbia on June 19, 2018.
Eric Wong’s status in the Altitude frequent flyer program was taken away after his plans changed after having visited the airline’s Maple Leaf Lounge at Vancouver International Airport on January 10, 2016 …