Passenger Experience

Airlines Expect Record Number of Travelers This Thanksgiving

Airlines Expect Record Number of Travelers This Thanksgiving

The number of passengers that will fly during this year’s 12-day Thanksgiving holiday period is expected to increase over last year’s figures. The Thanksgiving holiday falls on Thursday, November 22.
Figures released by Airlines for America, an industry trade group, predict that 30.6 million passengers will travel on U.S. airlines during the last two weeks of November. The forecast is a 5% increase over last year’s prediction of 29 million.
The trade …

American Airlines to Introduce New Meal Options in First on Domestic Flights

American Airlines to Introduce New Meal Options in First on Domestic Flights

American Airlines will offer new dining options in first class on board domestic flights starting Wednesday.
The new menus, designed by chef Julian Barsotti, will include a variety of dishes with separate lunch and dinner menus.
The lunchtime options will include a Chinese chicken salad, American chopped salad, and TexMex salad, all accompanied by grilled chicken, as well as dishes such as spinach ricotta raviolini, cheese enchiladas, and a new cheeseburger.
Appetizers for …

Southwest Airlines to Test New Boarding Process

Southwest Airlines to Test New Boarding Process

Southwest Airlines said it plans to test a new boarding process at several airports.
The airline said it will board passengers via two doors instead of just one, giving passengers the opportunity to use the door closest to their seats. Using the rear door may, at some airports, involve using airstairs and walking on the tarmac.
The tests will take place at four airports in California, namely Hollywood Burbank Airport, Long Beach …

U.S. Citizens to be Eligible to Use U.K. Self-Service ePassport Gates

U.S. Citizens to be Eligible to Use U.K. Self-Service ePassport Gates

The United Kingdom announced plans to allow travelers from five countries, including the United States and Canada, to use ePassport gates when arriving at the country’s airports starting next year.
Chancellor to the Exchequer Philip Hammond made the announcement in the House of Commons in the course of presenting the U.K.’s budget.
“We’ll open the use of ePassport gates at Heathrow and other airports, currently only available to EEA nationals, to include …

KLM Debuts New Delft Blue Miniature Dutch House

KLM Debuts New Delft Blue Miniature Dutch House

KLM unveiled a new Delft blauwe huis or Delft Blue miniature Dutch house.
The new huis is a depiction of the first store opened by Douwe Egberts, the Dutch coffee company, which is located in Friesland. The airline will also begin to serve Douwe Egberts coffee on all flights in Europe as well as on intercontinental flights.
Each house, which stands several inches tall, is filled with jenever, otherwise known as Dutch …

Air Canada to Introduce New Service Between Montreal and Raleigh

Air Canada to Introduce New Service Between Montreal and Raleigh

Air Canada announced plans to add new non-stop service from Montreal to Raleigh, North Carolina.
The Montreal-based carrier already offers non-stop service linking Toronto and Raleigh and it plans to use larger aircraft on that flight as well as on its service between Toronto and Charlotte.
The larger aircraft, Embraer E175s, will have a business-class cabin.
“The new Montreal-Raleigh service will be the only non-stop flight between these cities,” the airline said in …

Virgin Atlantic to Offer Meals by Chef Donal Skehan

Virgin Atlantic to Offer Meals by Chef Donal Skehan

Virgin Atlantic Airways announced a partnership with chef Donal Skehan on Friday. Promising to bring “restaurant standard food” to the air, the alliance will result in new meal selections in all cabins in the course of the coming year.
The dishes will be inspired by global destinations, the airline said, and ingredients will focus on those that are sustainable and fresh.
“Donal is the perfect partner to help us bring game changing …