Passenger Experience

Alaska Airlines Latest Airline to Offer Covid-19 Testing to Passengers

Alaska Airlines Latest Airline to Offer Covid-19 Testing to Passengers

Alaska Airlines said Wednesday it would offer travelers heading to Hawaii access to a pre-flight testing program.
The Seattle-based airline will offer the testing at pop-up clinics that will be run by Carbon Health, a tech-focused healthcare provider. The clinics will be at locations across the West Coast. The first one will open in downtown Seattle on October 12, 2020.
“By assisting our guests with convenient testing options as they prepare for …

Hawaiian Airlines to Offer Drive-Through Covid-19 Testing at Los Angeles and San Francisco Airports

Hawaiian Airlines to Offer Drive-Through Covid-19 Testing at Los Angeles and San Francisco Airports

Hawaiian Airlines announced it would offer drive-through testing at a number of its gateway cities on the mainland.
The move comes a day after United Airlines announced it would offer in-airport testing for the novel coronavirus in San Francisco.
“It is critical to ensure that access to testing does not impede travel to Hawaii, for visitors or our kama’āina (residents),” said Avi Mannis, the airline’s senior vice president of marketing.
The Honolulu-based airline …

Hawaiian Airlines Latest to Drop Ticket Change Fees

Hawaiian Airlines Latest to Drop Ticket Change Fees

Hawaiian Airlines said it would eliminate ticket change fees on all of its flights.  This includes flights linking Hawaii and the mainland, international destinations, and inter-island flights within the state.
The move comes days American Airlines, Delta Air Lines, and later Alaska Airlines followed United’s lead on Sunday in doing so, as carrier attempt to entice travelers to return to the skies amidst the coronavirus pandemic.
The change applies to tickets purchased …

United Airlines to Permanently Eliminate Change Fees and Standby Fees

United Airlines to Permanently Eliminate Change Fees and Standby Fees

United Airlines announced it would permanently eliminate change fees for all ticket types, except for basic economy, for flights within the United States as well as Puerto Rico and the U.S. Virgin Islands.
The change is effective August 30, 2020.
The Chicago-based airline also said it would eliminate standby fees starting on January 1, 2021.  This would apply to any United customer who, regardless of status, will be able to fly standby …

LaGuardia Airport to Open Western Concourse, American’s New Base of Operations There

LaGuardia Airport to Open Western Concourse, American’s New Base of Operations There

The next phase of the opening of the new LaGuardia Airport Central Terminal – the opening of the Western Concourse – will take place on August 5, 2020 when the first seven of 17 gates in the concourse go into operation.
The 218,000-square-foot (20,252-square-meter) will open in two phases because the remaining gates in the original terminal building will need to remain in operation while the remainder of the Western Concourse …

Delta Partners with Lysol to Increase Safety in the Air

Delta Partners with Lysol to Increase Safety in the Air

Delta Air Lines announced a partnership with the maker of Lysol disinfectant.
The Atlanta-based airline will work with Reckitt Benckiser, a British consumer products company that makes Lysol, to improve Delta CareStandard protocols launched in the early days of the coronavirus pandemic.
Microbiologists from the company will work with the airline to create new protocols for cleaning areas in the airport as well as on its aircraft, the airline said.  Delta will …

Air Canada to Offer In-Flight Menus by Chef Jérôme Ferrer

Air Canada to Offer In-Flight Menus by Chef Jérôme Ferrer

Air Canada announced a partnership with Chef Jérôme Ferrer, a Montreal-based chef who emigrated from France to Canada a decade ago.
Ferrer is known for his sustainable approach to Canadian cuisine.  The chef will be part of the airline’s panel of Canadian chefs that includes Chef David Hawksworth, Chef Antonio Park, and Chef Vikram Vij, each of whom who focuses on menus for specific cabins and destinations.
The new chef’s creations will …