Passenger Experience

Flexjet Opens Private Lounge and Terminal at Van Nuys Airport

Flexjet Opens Private Lounge and Terminal at Van Nuys Airport

Flexjet, a provider of fractional ownership aircraft, announced the opening of its private terminal at Van Nuys Airport in the San Fernando Valley section of the City of Los Angeles.
The terminal, which located in the Clay Lacy Executive Complex, features a  3,000-square-foot (279-square-meter) lounge for Flexjet clients.
“Expanding our network of private terminals offers our clients another retreat as they travel with us,” said Megan Wolf, the company’s COO.
The lounge’s décor …

TSA PreCheck Adds 5 New Airlines Including Latam Airlines Group and LAN Peru

TSA PreCheck Adds 5 New Airlines Including Latam Airlines Group and LAN Peru

The Transportation Security Administration announced the addition of five new airlines to its PreCheck trusted traveler program.
The airlines include four foreign carriers, Latam Airlines Group, TAM-Linhas Aereas, LAN Peru, and Aerolane Lineas Aereas Nacionales del Ecuador, which offer service to South America. Air Choice One, a regional carrier that operates out of Lambert International Airport in St. Louis, Chicago’s O’Hare International Airport, and Hartsfield-Jackson Atlanta International Airport, also joined PreCheck.
The …

JetBlue to Guarantee Overhead Bin Space, Drop Most Change Fees

JetBlue to Guarantee Overhead Bin Space, Drop Most Change Fees

JetBlue announced plans to end change fees on most fares and guarantee overhead bin space to all non-basic economy passengers.
The move by the New York-based carrier follows similar actions by other major U.S. airlines last summer and fall.
The change applies to all fares except basic economy, which the airline calls Basic Blue.
In addition to these changes, basic-economy passengers will no longer be allowed to bring carry-on bags but they will …

DOT Grounds Emotional Support Animals, Limits Service Animals to Dogs

DOT Grounds Emotional Support Animals, Limits Service Animals to Dogs

The era of flying pigs, rabbits, and turkeys came to an ignominious end after the U.S. Department of Transportation issued new rules on service animals on airplanes on Wednesday.
The new rule provides a narrow definition of a service animal as a dog that has been “individually trained to do work or perform tasks for the benefit of a person with a disability.” It also limits the number of service animals with …

FCC Ends Consideration of Plan to Allow In-Flight Mobile Phone Calls

FCC Ends Consideration of Plan to Allow In-Flight Mobile Phone Calls

Travelers who relish the respite an aircraft cabin brings from ringing phones and loud conversations, rejoice!  The Federal Communications Commission said on Monday it was ending ended a regulatory proceeding that had sought to lift the ban on using mobile phones while in flight on U.S. airlines and allow those airlines to install onboard equipment that would facilitate in-flight calls.
The action, which ended a proceeding that had begun in 2013, …

American Airlines and Alaska Plan Reciprocal Elite Benefits for 2021

American Airlines and Alaska Plan Reciprocal Elite Benefits for 2021

American Airlines and Alaska Airlines will roll out reciprocal benefits for passengers with elite status on one airline when traveling on the other, starting next year.
“Next year will bring significant enhancements that will make the experience more seamless and rewarding for our customers,” said American’s chief revenue officer, Vasu Raja.
Members of American’s AAdvantage frequent-flyer program with Platinum Pro and Executive Platinum elite status will be eligible for free domestic upgrades …

American Airlines Eliminates Change Fees on International Flights

American Airlines Eliminates Change Fees on International Flights

American Airlines said Thursday that it would henceforth eliminate change fees on international flights.
The move, which comes amidst a continued coronavirus pandemic-induced decline in travel, makes American the first U.S. airline to do so.
“We are committed to making travel easier for our customers who fly on American,” said Vasu Raja, the airline’s chief revenue officer, in a statement.  “By eliminating change fees, we’re giving customers more flexibility no matter when …