Passenger Experience

Air France to Offer New Business Class Menu on Flights from the U.S. and Canada

Air France to Offer New Business Class Menu on Flights from the U.S. and Canada

Air France announced plans for new menu items in business class on its North American flights.
The dishes were created by Chef Daniel Rose owner of two restaurants in Paris and one in New York City.
The entrées will be served in rotation and updated every few months.  Poultry gratin with onions will be served in September and October 2019 and then again in March and April 2020.  Warm poultry pâté with …

Air Passengers Bill of Rights Goes Into Effect in Canada

Air Passengers Bill of Rights Goes Into Effect in Canada

Canada’s Air Passenger Protection Regulations went into effect on Monday.
The new rules from the Canada Transportation Agency require airlines to meet certain obligations and provide clear and timely communications to passengers.
The passenger bill of rights imposes standards that require airlines to provide clear and regular updates in the event of flight delays or cancellations; up to 2,400 Canadian dollars ($1,841) in compensation in instances of denied boarding when a flight …

Alaska Airlines and Sea-Tac Celebrate Opening of Renovated North Satellite Concourse, New Alaska Lounge

Alaska Airlines and Sea-Tac Celebrate Opening of Renovated North Satellite Concourse, New Alaska Lounge

Seattle-Tacoma International Airport and Alaska Airlines opened the first section of the newly renovated North Satellite concourse on Thursday.
The airline unveiled eight new gates and a new lounge as part of the project. The airy concourse is filled with natural light and gate areas feature seats equipped with charging stations. New amenities also include a nursing room that accommodates multiple travelers.
“To me, this space is a reflection of how important …

American Express and Collinson Group Remove Restaurants and Cafes from Priority Pass Memberships

American Express and Collinson Group Remove Restaurants and Cafes from Priority Pass Memberships

Collinson Group announced that those holding Priority Pass memberships from American Express will no longer have access to the majority of restaurants and cafes at airports at which the service currently offers a credit.
Starting August 1, access to what the company refers to as “non-lounge airport experiences” will be discontinued with the exception of six Minute Suites locations, the Grain Store café at London Gatwick Airport, and a sleep’n’fly, which …

WestJet Adds New Breakfast Menu in Premium Cabin

WestJet Adds New Breakfast Menu in Premium Cabin

Canadian low-cost carrier WestJet announced that it will serve passengers in its Premium cabin breakfast from Cora, the largest casual dining chain of restaurants in Canada, on most flights over 2.5 hours.
The breakfast meals are offered on flights that depart after 10:30 p.m. and before 9:30 a.m. Choices include items inspired by Cora customer favorites including smoked turkey eggs Ben et Dictine, a vegetable omelette, and a spinach and aged …

Atlanta to Ban Smoking in Restaurants, Bars, and its Airport

Atlanta to Ban Smoking in Restaurants, Bars, and its Airport

Atlanta will ban smoking and vaping in numerous public place starting next year, city officials said.
The Atlanta City Council voted to institute a ban, which will be enforced in restaurants, bars, shops, and offices, in addition to Hartsfield-Jackson Atlanta International Airport.
Council members voted 13-2 in favor of the ordinance and it is slated to go into effect on January 2, 2020.  The measure still requires the mayor’s signature to become …

Delta to Open New LaGuardia Terminal This Fall

Delta to Open New LaGuardia Terminal This Fall

Delta Air Lines said it would open the first of four concourses in its new terminal at LaGuardia Airport in New York City this fall.
The new terminal, which will replace Terminals C and D at the airport, will feature 37 gates, a centralized check-in area and security checkpoint, and a new Sky Club with an outdoor Sky Deck.
The first concourse will span 105,000 square feet (9,755 square meters) and offer …