Passenger Experience

Aeromexico Introduces New Seasonal Menus

Aeromexico Introduces New Seasonal Menus

Aeromexico announced on Monday the debut of new seasonal menus.
The new menus will be offered both in the Premier and coach cabins on flights to Cancun, Chihuahua, Hermosillo, Mexicali, Monterrey, Tijuana, and Torreón in Mexico as well as on flights to Canada, Latin America, the United States, and in the coach cabin on flights to Europe.
The airline is adding a sweet option to the breakfast service, as well as stone …

American Airlines Employee Hand Delivers Lost Camera to Grieving Family

American Airlines Employee Hand Delivers Lost Camera to Grieving Family

The GoPro camera belonging to a woman who was killed by a tree knocked down by high winds in Great Smoky Mountains National Park in Tennessee and left behind on an American Airlines flight was personally returned by an airline employee to the family.
The camera belonged to Laila Jiwani, who was hiking with her husband and three children on Porter Creek Trail on December 27, 2018, when the tree fell.
The …

Delta Bans Support Puppies and Kittens on Flights

Delta Bans Support Puppies and Kittens on Flights

Delta Air Lines announced significant changes in its policy for service and support animals.
The carrier is placing an outright ban on all service and support animals under the age of four months, effectively banning puppies and kittens, and is also banning emotional support animals on flights with a duration of eight hours or longer.
The Atlanta-based airline began tightening restrictions on service and support animals in January of this year and …

Delta to Simplify Boarding with Color-Coded Zones

Delta to Simplify Boarding with Color-Coded Zones

Delta Air Lines announced a new boarding process that will be driven by the type of fare purchased.
The airline will tie each fare type to a specific color. Boarding will be in order of fare class, starting with Delta One, Delta Premium Select and First Class, Delta Comfort+, Main Cabin, and Basic Economy.
The colors will be complementary to Delta’s primary color palette and the Passport Plum shade of purple, now …

Inside LaGuardia Airport’s Posh New Central Terminal Concourse, Now Open to Passengers

Attention New Yorkers and visitors: The city that never sleeps now has a brand new airport – or at least part of one.
The first concourse in the newly built replacement Central Terminal building at LaGuardia Airport opened on Saturday. I visited the new structure, also known as Terminal B, for the better part of the day, spoke with passengers, and met with airport officials who were on the ground spearheading …

New Terminal 1 at Los Angeles International Airport Opens

New Terminal 1 at Los Angeles International Airport Opens

Los Angeles World Airports and Southwest Airlines announced on Friday the opening of the new Terminal 1 at Los Angeles International Airport.
The half-billion-dollar project includes all-new check-in areas, self-service kiosks, a new nine-lane security checkpoint, a new baggage claim area, and new shops and restaurants.
The Terminal 1 project is part of the airport’s overall modernization program, which includes the installation of an Automated People Mover.
The Terminal 1 project, part of …

American Airlines to Offer Flagship First and Business on Boston-Los Angeles Flights

American Airlines to Offer Flagship First and Business on Boston-Los Angeles Flights

American Airlines announced Thursday that it plans to offer passengers Flagship First and Business service on certain flights between Boston and Los Angeles.
The airline will operate flights with its Airbus A321T sub-fleet twice a day. Other flights between the two locations will be conducted using standard domestic aircraft.
The first-class cabin on the A321T has ten fully lie-flat seats in a 1-1 configuration with an extra-wide aisle. The suite-like seats …