Passenger Experience

United Airlines to Debut ‘Better Boarding’ Process This Month

United Airlines to Debut ‘Better Boarding’ Process This Month

United Airlines announced multiple refinements to its boarding process. The airline, referring to the changes as “better boarding,” will roll out the revised process starting September 18.
The changes include the reduction of the number of boarding lanes from five to two and the addition of text alerts when boarding begins.
Group 1 will board using the blue lane, while Group 2 will then board via the green lane.  Groups 3 through …

T-Mobile to Offer Free Gogo Wi-Fi on Labor Day

T-Mobile to Offer Free Gogo Wi-Fi on Labor Day

T-Mobile USA is offering all travelers a chance to use Gogo Wi-Fi at no cost on Labor Day, which this year is Monday, September 3.
The offer provides 30 minutes of Wi-Fi on all Gogo-equipped domestic flights within the United States.
“To celebrate Labor Day, we’re giving everyone, including @Verizon and @ATT customers, 30 minutes of free Wifi on your on Gogo-equipped domestic flights,” said T-Mobile CEO John Legere in a tweet …

Amtrak Provides Details of Next Generation Acela Express Trains

Amtrak Provides Details of Next Generation Acela Express Trains

Amtrak unveiled the interiors of its new Acela Express fleet on Wednesday.
The new interiors will feature leather seating, integrated in-seat lighting and electrical outlets as well as USB ports.  Each seat will have a tray table with both a large and small table option.
The trains will be capable of traveling at 160 mph (258 km/h) and will have 30% greater capacity for passengers.
The upgrade is being made possible with the …

Delta to Add Delta One Suites to Five Additional Routes

Delta to Add Delta One Suites to Five Additional Routes

Delta Air Lines announced plans to add its new Delta One Suite to five additional international routes.
The new routes include Minneapolis/St. Paul to Tokyo (Haneda), Atlanta to Tokyo (Narita), Seattle to Tokyo (Narita), Los Angeles to Tokyo (Haneda), and Los Angeles to Sydney, Australia.
Each Delta One suite has a full-height door and there are sliding privacy dividers separating center suites. Each suite also has individually customizable ambient lighting, storage compartments for …

American to Speed Up 757 Retirement, Defer Some A321neo Deliveries

American to Speed Up 757 Retirement, Defer Some A321neo Deliveries

American Airlines announced multiple changes to its fleet in the course of its second-quarter earnings call on Thursday.
The Fort Worth-based carrier said it would retire ten Phoenix-based Boeing 757 aircraft used for flights to Hawaii in 2019 rather than in 2020 and replace them with ETOPS-certified Airbus A321 aircraft.
In addition, it is deferring the delivery of 22 Airbus A321neos that were scheduled for 2019, 2020, and 2021 until 2024 at …

American to Enhance Basic Economy Offering

American to Enhance Basic Economy Offering

American Airlines announced on Thursday that it would allow passengers traveling on so-called basic-economy fares to bring a standard carry-on bag onto the aircraft and use the overhead bins in addition to bringing a smaller personal bag.
The airline said in a statement that the change is being made “to make Basic Economy more competitive.”
The change goes into effect on September 5.
“Removing the bag restriction will make Basic Economy more competitive, …

8 Tips to Avoid Long Lines at Airports When Traveling Abroad

Perhaps the only downside of travel is the need to wait on lines. Lines for the security checkpoint, lines for customs, lines for duty-free shops. While we can’t help with the line at duty free, here are some new tips that will speed you through the airport both upon departure and arrival in multiple countries from Australia to New Zealand as well as in the United States.
1.) Mobile Passport App
Mobile …