Passenger Experience

Gogo Attains Milestone with 1,500 Commercial Aircraft Tied to Satellite Technology

Gogo Attains Milestone with 1,500 Commercial Aircraft Tied to Satellite Technology

In-flight Wi-Fi provider Gogo announced Wednesday that it has outfitted over 1,500 commercial aircraft into service with satellite-based connectivity technology.
The company said it has installed 2Ku equipment on 1,262 aircraft as well as Ku technology on 252 jets. It also has a backlog of 850 installations for 2Ku.
Gogo entered the in-flight connectivity business with its first customer, American Airlines, in 2008.  The original Gogo service uses air-to-ground technology, while newer …

Air Canada to Offer Dreamliner Service from Ottawa to London

Air Canada to Offer Dreamliner Service from Ottawa to London

Air Canada will deploy Boeing 787 Dreamliner aircraft on its non-stop daily service from Ottawa International Airport to London’s Heathrow Airport next spring, the airline said.
The airline will operate the flights using three-cabin Boeing 787-8 aircraft.
The Dreamliners are equipped with 20 fully lie-flat seats in the Signature Class business-class cabin.  The seats are 21” wide and in a 1-2-1 configuration. They extend into beds with an average length of 80”.
The …

United Airlines Releases Updated Smartphone App

United Airlines Releases Updated Smartphone App

United Airlines announced a significant upgrade of its smartphone app for both Apple iOS- and Android-powered devices.
Version 4.0 brings significant new functionality to the app including a completely new mobile boarding pass design.   The home screen has been completely redesigned and the app will open to display the most relevant information.  Once boarding has started, the app will show the boarding end time on the home screen, and it will …

Air Canada Opens Café at Toronto Airport

Air Canada Opens Café at Toronto Airport

Air Canada announced a new twist on the traditional airport lounge concept, the Air Canada Café, at Toronto Pearson International Airport.
Located in the domestic gate area, the café is available to passengers traveling in business class.  It is intended to complement the airline’s Maple Leaf Lounge by offering a menu that includes a variety of beverages including specialty coffees as well as foods that can be consumed in the café …

British Airways to Deploy Apple iPhones to 15,000 Flight Attendants

British Airways to Deploy Apple iPhones to 15,000 Flight Attendants

British Airways said Wednesday it plans to deploy Apple iPhone XR smartphones to its 15,000 flight attendants starting immediately.
The move is part of the airline’s £6.5 billion investment to provide “a more personalized service” to its passengers. The investment also includes the deployment of high-speed Wi-Fi on its aircraft.
“Everything I need is in my pocket throughout each flight,” said Bradley Smith, a flight attendant who was one of the first to …

TSA Adds 5 New Airlines to PreCheck Program

TSA Adds 5 New Airlines to PreCheck Program

With the addition of five international airlines, 72 airlines are now part of the Transportation Security Administration’s PreCheck trusted-traveler program.
The new airlines are Austrian Airlines; Mexican low-cost carrier Interjet; PAL Express, a subsidiary of Philippine Airlines; Canadian ultra low-cost carrier Swoop; and Mexican low-cost carrier VivaAerobus.
Earlier this year, the TSA added nine airlines to PreCheck including Air India, Asiana, China Airlines, EVA Airways, Japan Airlines, TAP Air Portugal, and …

JetBlue Looks Back in Aviation History to the ‘Alright Bros.’ in New Ad Campaign

JetBlue Airways wants to make sure that everyone is familiar with some lesser-known aspects of modern aviation history beyond the story of the brothers Wilbur and Orville, who are credited with the invention of the airplane. 
As part of a new marketing campaign that informs travelers that “just alright doesn’t fly here,” the airline introduces the fictional Alright brothers who, in contrast to the Wright brothers, are credited with having …