Passenger Experience

Southwest Partners with iHeartRadio

Southwest Partners with iHeartRadio

Southwest Airlines announced that it began a new partnership with iHeartRadio.
Under the agreement, passengers onboard Southwest flights will be able to listen to iHeartRadio’s large variety of offerings at no charge.
Passengers may access iHeartRadio onboard through their personal mobile devices, while those who have the iHeartRadio app installed on their devices will also have access to their entire library and saved playlists.
iHeartRadio offers listeners a choice of thousands of classical …

American Airlines Tightens Policy for Travel with Emotional Support Animal

American Airlines Tightens Policy for Travel with Emotional Support Animal

American Airlines announced new policies for travel with service and emotional support animals. The new rules go into effect for tickets issued starting July 1, 2018.
Going beyond what other airlines have announced, the Fort Worth-based airline is banning a number of animals as service animals. Included are amphibians, ferrets, goats, hedgehogs, insects, reptiles, rodents, snakes, and spiders as well as non-household birds and animals with tusks, horns, or hooves (with …

Lufthansa to Introduce New ‘Dream Collection’ Bedding on Long-Haul Flights

Lufthansa to Introduce New ‘Dream Collection’ Bedding on Long-Haul Flights

Lufthansa announced the debut of its new Dream Collection bedding. The new items will be available on long-haul flights lasting over 10 1/2 hours.
The collection includes a new pillowcase, blanket, and mattress topper as well as new sleep shirts from Van Laack on night flights. The mattress topper was designed in partnership with Paradies, a German manufacturer of bedding to avoid heat buildup when in use.
The Dream Collection bedding will …

American Airlines Orders 30 New Regional Jets in Two Deals Worth $1.4 Billion

American Airlines Orders 30 New Regional Jets in Two Deals Worth $1.4 Billion

American Airlines announced two deals totaling $1.4 billion for regional jets that it will split between Bombardier and Embraer.
The world’s largest airline will purchase 15 Bombardier CRJ900 aircraft and 15 Embraer E-175 planes with options for an additional 15 from each manufacturer.
The move allows American to shift to larger regional jets that are more similar to the aircraft in its mainline fleet and will allow it to shed some smaller …

JetBlue Debuts New A320 Cabin Interior

JetBlue Debuts New A320 Cabin Interior

Promising “living room” comfort, JetBlue Airways announced Wednesday that it is giving its Airbus A320 aircraft cabins a complete makeover.
The new cabin interior will offer wider seats, a 10.1” seatback in-flight entertainment system display with picture-in-a-picture functionality, over 100 channels of content, streaming entertainment, and an enhanced three-dimensional map as well as new LED mood lighting.
The airline is planning two versions of the new interior: a 2018 variant of the Rockwell …

TSA PreCheck to Add 6 Foreign Airlines including British Airways and SAS

TSA PreCheck to Add 6 Foreign Airlines including British Airways and SAS

The Transportation Security Administration announced on Wednesday the addition of six non-U.S. airlines to the PreCheck trusted traveler program.
The list of new airlines includes British Airways, Condor, Porter, and SAS, as well as Thomas Cook Airlines and Air Serbia.
In February, the TSA added four airlines, namely Air France, Brussels Airlines, KLM Royal Dutch Airlines, and Philippine Airlines.
The PreCheck program first launched in October of 2011 and over 115 airports in …

Alaska Airlines Opens JFK Lounge

Alaska Airlines Opens JFK Lounge

Alaska Airlines announced on Monday the opening of its first Alaska Lounge at John F. Kennedy International Airport.
The new lounge features baristas trained by Starbucks as well as a variety of foods and snacks including oatmeal and yogurt bars in the morning and soup and salad later in the day. The bar offers beer, wine from the West Coast of the United States, and a signature cocktail.
Lounge access is complimentary …