Passenger Experience

United Airlines Introduces New First-Class Menus and Snack Pre-Order Options for Coach

United Airlines Introduces New First-Class Menus and Snack Pre-Order Options for Coach

United Airlines announced new meals in domestic first-class cabins as well as new technology that will allow travelers flying in coach to pre-order snacks before their flights.
The new menus are available to passengers in domestic first-class cabins, business-class cabins on transborder flights to and from Canada, and in the Premium Plus premium-economy cabin on domestic flights.
The selections include scrambled eggs with plant-based chorizo and grilled chicken breast with orzo and …

Delta to Extend Elite Medallion Status into 2023

Delta to Extend Elite Medallion Status into 2023

Delta Air Lines announced it would extend the current elite status of SkyMiles members into early 2023, a move that echoes one it made in 2020 amidst the coronavirus pandemic-induced plummet in travel.
In a letter to members of the SkyMiles program with Medallion Silver, Gold, Platinum, and Diamond level status, Delta CEO Ed Bastian said, “Your loyalty to Delta has never been more important, and we’re committed to earning it …

No Room at the Inn? Some American Airlines Pilots, Flight Attendants Are ‘Sleeping in Airports’ Due to Hotel Issues

No Room at the Inn? Some American Airlines Pilots, Flight Attendants Are ‘Sleeping in Airports’ Due to Hotel Issues

Pilots and flight attendants at American Airlines say that the airline isn’t booking a sufficient number of hotel rooms and transportation to and from the hotels during layovers.
The unions representing the two workgroups filed grievances with the world’s largest airline Tuesday concerning the matter, which has arisen as domestic travel surges to near pre-pandemic levels after over a year living under coronavirus travel restrictions.
The Association of Professional Flight Attendants, which …

American Airlines Completes 737 Fleet Harmonization, Continues Work on Other Planes

American Airlines Completes 737 Fleet Harmonization, Continues Work on Other Planes

American Airlines said it had completed updating the interiors of its Boeing 737 fleet, adding that work was continuing on other aircraft including the Airbus A321.
The world’s largest airline has 344 737s including 41 Max 8 aircraft.
“Our 737s are now complete, and we’ve completed the interior work on dozens of A321s in the second quarter,” said Robert Isom, the airline’s president during its Q2 earnings call.
“Now that our 737 fleet …

American Airlines to Deploy Apple iPhones to 20,000 Flight Attendants, iPads to Pilots to ‘Improve Customer Experience’

American Airlines to Deploy Apple iPhones to 20,000 Flight Attendants, iPads to Pilots to ‘Improve Customer Experience’

American Airlines said Wednesday that it plans to equip its flight attendants with the new Apple iPhone 12 and its pilots with new iPads.
The airline announced this in a memorandum to employees from its chief information officer, Maya Leibman, that was viewed by Frequent Business Traveler.
The move, the carrier said, is intended to “improve our customer and team member experience.”
Leibman said that the consolidation onto the iOS platform will allow …

Amtrak Announces a Return to Traditional Dining on Some Long-Distance Trains

Amtrak  Announces a Return to Traditional Dining on Some Long-Distance Trains

Amtrak said it would resume traditional dining on long-distance train routes in the Western United States.
The company, which is the operator of most of the United States’ passenger rail services, will offer the dining service with new menus starting June 23 on the California Zephyr, Coast Starlight, Empire Builder, Southwest Chief, Sunset Limited, and Texas Eagle, the latter for service between San Antonio and Los Angeles.
The service was discontinued last …

$1.73 Billion West Gates Expansion to Tom Bradley International Terminal at LAX Opens to the Public

$1.73 Billion West Gates Expansion to Tom Bradley International Terminal at LAX Opens to the Public

The $1.73 billion West Gates expansion of the Tom Bradley International Terminal opened to passengers Monday.
The stunning new 75,000-square-foot (69,677-square-meter) passenger-friendly facility has five levels and can serve up to 15 aircraft.
“LAX is our gateway to the world  – a global crossroads where dreams take flight and where we welcome the future of our city with open arms,” said Mayor Eric Garcetti at the dedication.  “Completing the West Gates is …