Passenger Experience

Hawaiian Airlines Latest to Drop Ticket Change Fees

Hawaiian Airlines Latest to Drop Ticket Change Fees

Hawaiian Airlines said it would eliminate ticket change fees on all of its flights.  This includes flights linking Hawaii and the mainland, international destinations, and inter-island flights within the state.
The move comes days American Airlines, Delta Air Lines, and later Alaska Airlines followed United’s lead on Sunday in doing so, as carrier attempt to entice travelers to return to the skies amidst the coronavirus pandemic.
The change applies to tickets purchased …

United Airlines to Permanently Eliminate Change Fees and Standby Fees

United Airlines to Permanently Eliminate Change Fees and Standby Fees

United Airlines announced it would permanently eliminate change fees for all ticket types, except for basic economy, for flights within the United States as well as Puerto Rico and the U.S. Virgin Islands.
The change is effective August 30, 2020.
The Chicago-based airline also said it would eliminate standby fees starting on January 1, 2021.  This would apply to any United customer who, regardless of status, will be able to fly standby …

LaGuardia Airport to Open Western Concourse, American’s New Base of Operations There

LaGuardia Airport to Open Western Concourse, American’s New Base of Operations There

The next phase of the opening of the new LaGuardia Airport Central Terminal – the opening of the Western Concourse – will take place on August 5, 2020 when the first seven of 17 gates in the concourse go into operation.
The 218,000-square-foot (20,252-square-meter) will open in two phases because the remaining gates in the original terminal building will need to remain in operation while the remainder of the Western Concourse …

Delta Partners with Lysol to Increase Safety in the Air

Delta Partners with Lysol to Increase Safety in the Air

Delta Air Lines announced a partnership with the maker of Lysol disinfectant.
The Atlanta-based airline will work with Reckitt Benckiser, a British consumer products company that makes Lysol, to improve Delta CareStandard protocols launched in the early days of the coronavirus pandemic.
Microbiologists from the company will work with the airline to create new protocols for cleaning areas in the airport as well as on its aircraft, the airline said.  Delta will …

Air Canada to Offer In-Flight Menus by Chef Jérôme Ferrer

Air Canada to Offer In-Flight Menus by Chef Jérôme Ferrer

Air Canada announced a partnership with Chef Jérôme Ferrer, a Montreal-based chef who emigrated from France to Canada a decade ago.
Ferrer is known for his sustainable approach to Canadian cuisine.  The chef will be part of the airline’s panel of Canadian chefs that includes Chef David Hawksworth, Chef Antonio Park, and Chef Vikram Vij, each of whom who focuses on menus for specific cabins and destinations.
The new chef’s creations will …

Alaska, American, Delta, Hawaiian, JetBlue, Southwest, United Agree to Common Wellness Assessment

Alaska, American, Delta, Hawaiian, JetBlue, Southwest, United Agree to Common Wellness Assessment

Seven U.S. airlines agreed Monday on a common set of coronavirus-related health and wellness procedures for passengers.
The list of carriers includes Alaska, American, Delta, Hawaiian, JetBlue, Southwest, and United.
The airlines will require all passengers to complete a “health acknowledgement” in the course of checking in for a flight. The acknowledgement will cover that a face covering must be worn, that the passenger does not have a fever (100.4° F or …

New LaGuardia Arrivals and Departures Hall to Open Saturday

New LaGuardia Arrivals and Departures Hall to Open Saturday

The new Arrivals and Departures Hall at LaGuardia Airport’s Terminal B – also known as the Central Terminal – is ready for boarding.
Starting Saturday, passengers flying on Air Canada, American Airlines, Southwest Airlines, and United Airlines will relocate to brand-new check-in counters, kiosks, and baggage claim areas from the new hall, which connects to the new Eastern Concourse that opened to air passengers on December 1, 2018.
The four-story light-filled Arrivals …