Passenger Experience

United Airlines Partners with PayPal for In-Flight Purchases with QR Codes Without Need for Wi-Fi

United Airlines Partners with PayPal for In-Flight Purchases with QR Codes Without Need for Wi-Fi

United Airlines announced it was working with PayPal and would accept PayPal QR codes on select flights for in-flight purchases of drinks and snacks.
The QR codes will allow purchases to be processed with or without Wi-Fi present on board.
Passengers who have already downloaded the PayPal app and set a preferred payment method for QR codes merely have to click “Pay with QR codes” in the app, followed by clicking the …

United Airlines CEO Kirby: ‘We’re Prepared’ for a Passenger Vaccine Mandate

United Airlines CEO Scott Kirby said that his airline is “prepared” for an air travel environment with vaccine mandates.
Speaking on the CBS news program “Face the Nation” Sunday morning, Kirby said that such a mandate would place a “burden” on vaccinated individuals, but he would nonetheless support it given the “great data and science” the administration uses to make such determinations.
“If they tell us that they want us to check …

American Airlines to Reopen Flagship Lounges

American Airlines to Reopen Flagship Lounges

American Airlines said it would reopen its Flagship Lounges as well as its Flagship First Dining rooms starting in mid-September.
Introduced in 2017, Flagship First Dining offers a “restaurant-style” dining experience for passengers.
The lounges closed last year amidst the pandemic-induced downturn in travel.
The world’s largest airline said it would “welcome back” passengers with new menus from chefs from the James Beard Foundation.  The chefs will offer locally-inspired menus at each of …

American Airlines to Extend Ban on Alcohol Sales in Coach into Next Yeark

American Airlines to Extend Ban on Alcohol Sales in Coach into Next Yeark

American Airlines said it would extend its current ban on alcohol sales in coach into at least January 2022.
The move mirrors a government extension of the federal mask mandate in airplanes and airports.
Some unruly passenger incidents have been traced back to an overconsumption of alcohol.
The airline also wants to limit sales of to-go drinks at Dallas/Fort Worth International and Charlotte Douglas International airports and recently told its employees that it …

JPMorgan Chase to Open ‘Sapphire’ Airport Lounges in Boston, New York, and Hong Kong

JPMorgan Chase to Open ‘Sapphire’ Airport Lounges in Boston, New York, and Hong Kong

JPM Chase announced the first three locations of its new airport lounges.
Branded the Chase Sapphire Lounge by the Club, the lounges will open at LaGuardia Airport in New York City, Boston Logan International Airport, and Hong Kong International Airport.  The LGA lounge will be in the new Central Terminal, also known as Terminal B, while the Boston location will be in the Terminal B to Terminal C Connector.  The lounge …

United Airlines Introduces New First-Class Menus and Snack Pre-Order Options for Coach

United Airlines Introduces New First-Class Menus and Snack Pre-Order Options for Coach

United Airlines announced new meals in domestic first-class cabins as well as new technology that will allow travelers flying in coach to pre-order snacks before their flights.
The new menus are available to passengers in domestic first-class cabins, business-class cabins on transborder flights to and from Canada, and in the Premium Plus premium-economy cabin on domestic flights.
The selections include scrambled eggs with plant-based chorizo and grilled chicken breast with orzo and …

Delta to Extend Elite Medallion Status into 2023

Delta to Extend Elite Medallion Status into 2023

Delta Air Lines announced it would extend the current elite status of SkyMiles members into early 2023, a move that echoes one it made in 2020 amidst the coronavirus pandemic-induced plummet in travel.
In a letter to members of the SkyMiles program with Medallion Silver, Gold, Platinum, and Diamond level status, Delta CEO Ed Bastian said, “Your loyalty to Delta has never been more important, and we’re committed to earning it …