Passenger Experience
LaGuardia, Formerly a ‘Third-World Airport,’ Flies to the Top of Best Airports Survey. Just Don’t Order the Sushi.
“If I blindfolded you… and took you to LaGuardia Airport in New York, you’d think, ‘I must be in some third-world country.’”
That pronouncement was made by then U.S. Vice President Joe Biden, who was the latest frequent traveler to comment on conditions at one of America’s busiest airports, a little over ten years ago, in early February 2014. [Editor’s note: The thought of Joe Biden merrily blindfolding someone in the …
United Airlines Tells Flight Attendants Not to Use Their iPhones In Flight… Or Else
United Airlines told its flight attendants that they are forbidden from using their iPhones or other personal electronic devices while on an aircraft when passengers are also on board.
“Use of a personal electronic device and/or accessories is not permitted while customers are on board the aircraft, with the exception of crew rest,” the airline said in a memorandum to cabin crew viewed by Frequent Business Traveler.
The Chicago-based carrier underscored the …
Alaska Airlines Debuts New and Revamped 2024 Mileage Plan Award Chart
Alaska Airlines introduced on Wednesday a new award chart that will first go into effect in March 2024.
The new chart should simplify many bookings, especially with award partners, but, as is always the case, some redemption rates will increase, some will remain the same, while others will decrease.
“Mileage Plan has long been known for offering great value on global redemptions with access to some of the most aspirational premium products …
United Airlines Will (Once Again) Change Boarding Process for Coach Passengers: Here’s How It Will Work
Airlines rarely invent new ways to board passengers: Instead, it appears they keep rediscovering ways they, or other airlines, had previously abandoned and tout them as new and improved.
In this vein, United Airlines said that it will bring back, starting next week, a boarding method for coach passengers that it contends is more efficient.
The Chicago-based carrier hopes to reduce by up to two minutes what is often a cumbersome and …
JetBlue Promises to Seat Children With Parents At No Additional Cost
JetBlue Airways said it will guarantee to seat children 13 years of age and under with an adult traveling with them on the same reservation. The move puts the New York-based carrier in line with three other U.S. airlines, American Airlines, Alaska Airlines, and Frontier Airlines.
“We know traveling with young children can add challenges, and we want to do everything we can to put parents and families at ease by …
Amtrak Increases Order for Airo Next-Generation Trains
Amtrak, the operator of most of the United States’ passenger rail service, announced it has increased its order for new Amtrak Airo trainsets, bringing the total to 83.
A trainset is a locomotive and carriages coupled together to form a unified set of equipment. Siemens is the manufacturer of the Airo trainsets.
The first Amtrak Airo trainsets will make their debut in 2026. The Airo will operate on routes throughout the United …
Private VIP Terminal Coming to Atlanta, World’s Busiest Airport
PS, the company formerly known as the Private Suite, announced plans to open a private VIP Terminal at Hartsfield-Jackson Atlanta International Airport this fall.
The company opened a similar terminal at Los Angeles International Airport in 2017.
“Opening our second PS location in America’s busiest airport will bring the countless travelers that fly to and through Atlanta the convenience and luxury that has become synonymous with the PS brand,” said Amina Porter, …