Passenger Experience

Delta to Deploy Apple iPhone 12s to 19,000 Flight Attendants

Delta to Deploy Apple iPhone 12s to 19,000 Flight Attendants

Delta Air Lines said Wednesday that it plans to equip its flight attendants with the new Apple iPhone 12.
The action, the carrier said, is “a step towards the future of a more connected and human onboard experience.”
The new iPhones will be connected to the AT&T mobile network, which offers nationwide 5G service.
In a statement, AT&T said that, with this move, “Delta will help lead the commercial airline industry into the …

ANA Unveils ‘World’s First’ Hands-Free Lavatory Doors

ANA Unveils ‘World’s First’ Hands-Free Lavatory Doors

All Nippon Airways said it had developed and would install what it termed the “world’s first” hands-free lavatory door system.
The doors are designed to reduce physical contact with high-touch surfaces while onboard aircraft, which in turn would limit the potential spread of harmful pathogens.
“The hands-free lavatory door is the latest example of us putting this principle into practice as we look for ways to make the travel experience safer and …

American Airlines’ New ‘Flat Tire’ Rule Helps Passengers Who Arrive Late and Miss Their Flight

American Airlines’ New ‘Flat Tire’ Rule Helps Passengers Who Arrive Late and Miss Their Flight

Airlines have long had what are commonly referred to as “flat tire rules,” a policy that, for individuals who show up too late to get on a flight in a timely fashion, allows passengers to standby for another flight the same day or be placed on such a flight, although this varies by airline.
American Airlines has now told its agents to rebook passengers who arrive at the airport after the …

American Airlines to Resume Traditional In-Flight Beverage Service as Demand for Travel Increases

American Airlines to Resume Traditional In-Flight Beverage Service as Demand for Travel Increases

American Airlines announced the return of its traditional in-flight beverage service after a year during which passengers were limited to water amidst cutbacks in service due to the coronavirus pandemic precautions.
The move comes on the heels of Delta Air Lines’ April 8th announcement that it would resume its own beverage service in all cabins on April 14.
The Fort Worth-based carrier said it would resume its pre-pandemic beverage service in its …

Flexjet Opens Private Lounge and Terminal at Van Nuys Airport

Flexjet Opens Private Lounge and Terminal at Van Nuys Airport

Flexjet, a provider of fractional ownership aircraft, announced the opening of its private terminal at Van Nuys Airport in the San Fernando Valley section of the City of Los Angeles.
The terminal, which located in the Clay Lacy Executive Complex, features a  3,000-square-foot (279-square-meter) lounge for Flexjet clients.
“Expanding our network of private terminals offers our clients another retreat as they travel with us,” said Megan Wolf, the company’s COO.
The lounge’s décor …

TSA PreCheck Adds 5 New Airlines Including Latam Airlines Group and LAN Peru

TSA PreCheck Adds 5 New Airlines Including Latam Airlines Group and LAN Peru

The Transportation Security Administration announced the addition of five new airlines to its PreCheck trusted traveler program.
The airlines include four foreign carriers, Latam Airlines Group, TAM-Linhas Aereas, LAN Peru, and Aerolane Lineas Aereas Nacionales del Ecuador, which offer service to South America. Air Choice One, a regional carrier that operates out of Lambert International Airport in St. Louis, Chicago’s O’Hare International Airport, and Hartsfield-Jackson Atlanta International Airport, also joined PreCheck.
The …

JetBlue to Guarantee Overhead Bin Space, Drop Most Change Fees

JetBlue to Guarantee Overhead Bin Space, Drop Most Change Fees

JetBlue announced plans to end change fees on most fares and guarantee overhead bin space to all non-basic economy passengers.
The move by the New York-based carrier follows similar actions by other major U.S. airlines last summer and fall.
The change applies to all fares except basic economy, which the airline calls Basic Blue.
In addition to these changes, basic-economy passengers will no longer be allowed to bring carry-on bags but they will …