Passenger Experience

Alaska, American, Delta, Hawaiian, JetBlue, Southwest, United Agree to Common Wellness Assessment

Alaska, American, Delta, Hawaiian, JetBlue, Southwest, United Agree to Common Wellness Assessment

Seven U.S. airlines agreed Monday on a common set of coronavirus-related health and wellness procedures for passengers.
The list of carriers includes Alaska, American, Delta, Hawaiian, JetBlue, Southwest, and United.
The airlines will require all passengers to complete a “health acknowledgement” in the course of checking in for a flight. The acknowledgement will cover that a face covering must be worn, that the passenger does not have a fever (100.4° F or …

New LaGuardia Arrivals and Departures Hall to Open Saturday

New LaGuardia Arrivals and Departures Hall to Open Saturday

The new Arrivals and Departures Hall at LaGuardia Airport’s Terminal B – also known as the Central Terminal – is ready for boarding.
Starting Saturday, passengers flying on Air Canada, American Airlines, Southwest Airlines, and United Airlines will relocate to brand-new check-in counters, kiosks, and baggage claim areas from the new hall, which connects to the new Eastern Concourse that opened to air passengers on December 1, 2018.
The four-story light-filled Arrivals …

United Airlines to Require Health and Wellness Assessment for All Passengers Prior to Check-In

United Airlines to Require Health and Wellness Assessment for All Passengers Prior to Check-In

United Airlines announced it has implemented a health self-assessment requirement as part of the check-in process for all passengers.
The assessment was prepared in part by the Cleveland Clinic, United’s healthcare partner in its CleanPlus program that addresses aircraft and airport cleanliness and disinfection amidst the novel coronavirus pandemic.
United is the first U.S. airline to require this type of wellness check before flying.
“We have been working closely with trusted medical experts …

American Debuts New 787 Dreamliner Business Class Seat

American Debuts New 787 Dreamliner Business Class Seat

American Airlines debuted a new business-class cabin for its Boeing 787 Dreamliner fleet.
The new interior features the Rockwell Collins Super Diamond reverse-herringbone seat. This seat is already on the airline’s larger Dreamliners, the 787-9s, as well as on some of its Boeing 777-200 aircraft and it is the only seat the airline has been purchasing since it terminated its agreement with Zodiac (now Safran) in 2015 after the manufacturer was …

ANA Launches International Operations at Haneda’s Terminal 2

ANA Launches International Operations at Haneda’s Terminal 2

Although the Tokyo 2020 Olympic Summer Games have been postponed to next year, Haneda Airport began international operations at Terminal 2, which previously only served domestic flights.
All Nippon Airways, which operates out of Terminals 2 and 3 at Haneda, made significant improvements to the terminal, including the addition of customs, immigration, and quarantine space as part of the city’s plans to prepare for travelers arriving for the Olympics.
The airline said …

Delta’s Plans for Free Wi-Fi and Digitizing the Travel Experience

Delta Air Lines’ CEO unveiled several new technologies the airline plans to introduce in the next few years, bringing “magic” back to air travel.
Speaking at the Consumer Electronics Show Tuesday, Delta CEO Ed Bastian became the first airline CEO to deliver a keynote at the trade show.  He laid out the airline’s plans to digitize and automate the travel experience using a variety of high-tech tools including artificial intelligence and …

Airbus to Offer Dimmable Windows on its Aircraft

Airbus to Offer Dimmable Windows on its Aircraft

Airbus Industries will offer airlines the option of electrochromic dimmable windows on its aircraft.
Electronically dimmable windows allow passengers to enjoy the view from their seats without glare and without disturbing other passengers.
Such windows eliminate the need for airplanes to have window shades and also block infrared energy, reducing heat that would otherwise enter the cabin and lowering the reliance on air-conditioning systems to maintain a comfortable cabin temperature.
The windows may …