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Articles by Paul Riegler

Japan Airlines to Move Moscow Flights to Sheremetyevo Airport in 2020

Japan Airlines to Move Moscow Flights to Sheremetyevo Airport in 2020

Japan Airlines announced plans to relocate its Moscow operations to Sheremetyevo International Airport next year.
The move comes as a result of an expansion of its partnership with Aeroflot Russian Airlines, whose hub is at Sheremetyevo.  The shift will allow easier connections by passengers arriving on JAL flights with Aeroflot’s extensive network in Russia.
Once the airline relocates next year, it will launch a codeshare partnership with Aeroflot.
Founded in 1923, Aeroflot is …

No-Deal Brexit? Expect Food Shortages, Higher Fuel Costs, and Chaos at the Border

The British government released an internal policy paper that outlines what would be a “reasonable worst-case” outcome of a no-deal Brexit.  The document lists food shortages, dramatically higher fuel prices, and days-long waits for truckers at border crossings.
Prepared in August as part of a contingency exercise, code-named Operation Yellowhammer, the document identifies 12 areas of risk: transport systems, people crossing borders, key goods crossing borders, healthcare services, energy systems, other …

American Airlines Airbus A321T Transcon Fleet to Undergo Refurbishment

American Airlines Airbus A321T Transcon Fleet to Undergo Refurbishment

American Airlines will update the interiors of its fleet of Airbus A321T aircraft, according to people familiar with the matter.
The airline is the world’s largest operator of the A321, and the A321T is the subfleet the airline uses for its premium transcon service.
The work is being performed simultaneously with scheduled heavy maintenance checks.  The airline said that all of the seats, lavatories, closets, and galleys will be “removed and refurbished.”  …

Lufthansa to Take Over Air Canada’s Seasonal Service from Ottawa to Frankfurt

Lufthansa to Take Over Air Canada’s Seasonal Service from Ottawa to Frankfurt

Star Alliance partners Lufthansa and Air Canada announced that the German flag carrier would begin to operate summer seasonal service linking Ottawa and Frankfurt and that Air Canada would discontinue its own service after this year.
The last Air Canada flight on the route will be operated on October 24, 2019. Lufthansa will take over the route on May 16, 2020 and operate it through October 24, 2020.
The Ottawa-Frankfurt service will …

Amtrak Announces Major Update to Mobile App

Amtrak Announces Major Update to Mobile App

Amtrak announced a significant upgrade of its smartphone app for both Apple iOS- and Android-powered devices.
Version 4.0 brings significant new functionality to the app and enables travelers to book trips on the app using Amtrak Guest Rewards points. It also allows users to save credit card information to an Amtrak Guest Rewards profile from the app.
“The improvements Amtrak made to the app will help improve our customers’ experience while providing easy …

Poll: How Good is Airline Customer Service?

When it comes to flying, everyone has a story: the surley check-in clerk or the time a flight attendant took a passenger’s medication, left behind on the aircraft, to her hotel.
Still, the days when Delta Air Lines founder C.E. Woolman would occasionally bring delayed passengers home for a meal or to stay overnight are a distant memory.
Please tell us about your customer-service experiences with an airline – both good and …

Review: What’s New in Apple CarPlay in iOS 13

Apple CarPlay, first introduced five years ago at the 2014 Geneva Auto Show, is turning five and Apple has some major changes in store for it with the launch of iOS 13.
If you’re not familiar with Apple CarPlay, it is an in-vehicle touch-based display interface that functions as an extension of a driver’s iPhone.
While CarPlay has evolved considerably with the addition of new features and system improvements, the launch of …