Delta

Aircell Rebrands as Gogo and Launches Free In-Flight Portal

Aircell Rebrands as Gogo and Launches Free In-Flight Portal

This year marked the fiftieth anniversary of the in-flight movie, first introduced on regularly scheduled TWA flights in 1961 using 16 mm projectors. Yesterday, in-flight Wi-Fi provider Gogo unveiled its new multimedia platform, which portends the next generation of in-flight entertainment systems.
To mark its evolution from an internet provider to an in-flight entertainment brand, the company has officially changed its name to Gogo. It will continue to use its former …

Trusted Traveler Pilot Program Announced for American and Delta Flyers

Trusted Traveler Pilot Program Announced for American and Delta Flyers

Starting this fall, frequent travelers flying on American Airlines out of Dallas/Fort Worth (DFW) and Miami (MIA)  and on Delta Airlines out of Atlanta (ATL) and Detroit (DTW) airports will be part of a pilot program that will allow them to forgo some aspects of security checkpoint searches.
Those participating in the program will no longer have to remove jackets and shoes and take computers out of carry-on bags.  These passengers …

Hipmunk Flight Search iPad App – Review

Hipmunk Flight Search iPad App – Review

Building on the success of its iPhone app, Hipmunk, a travel search site, has come out with a version 1.1 universal app optimized for iPad, and the results are fairly impressive. A few bugs and limitations notwithstanding, Hipmunk is one of the better booking apps available.
As with its previous Web and mobile app incarnations, Hipmunk app’s interface and display are its strongest selling points. Tap in your destination and travel …

Consumer Satisfaction with Airlines in a Tail Spin – Delta, United, and US Airways “Most Hated”

Consumer Satisfaction with Airlines in a Tail Spin – Delta, United, and US Airways “Most Hated”

The numbers are in, and they aren’t pretty. The latest data from the American Consumer Satisfaction Index (ACSI) paint a bleak picture for the airline industry, which fell to dead last in consumer satisfaction among 47 ACSI industries. Delta Airlines, United Airlines, and US Airways ranked in the bottom three airlines, with Delta bringing up the rear.
Across the board, passengers complained about poor service and greater costs due to high …

What’s Doing In Frankfurt

What’s Doing In Frankfurt

Like Germany itself, Frankfurt’s story is one of postwar redemption.  Bombed nearly to oblivion in 1944, this thousand-year-old city on the banks of the River Main, once a jewel of the Holy Roman Empire, is today one of the great centers of finance, transportation, and culture in Europe.
In the last thirty years, Frankfurt’s skyline has been transformed by skyscrapers, and its riverbanks have been turned into a vast cultural thoroughfare.  …

Delta Opens New Sky Club Lounge at LaGuardia

Delta Opens New Sky Club Lounge at LaGuardia

Airline lounges offer the business traveler a respite from the hustle and bustle of the airport terminal and many lounges offer private meeting rooms and Internet access in addition to drinks, snacks, comfortable seating, and relative peace and quiet.
Delta operates over 40 Sky Club lounges in cities around the world, including two at New York’s La Guardia airport.  I visited the new SkyClub there shortly after its opening before departing …

Delta Flight 781 New York LGA to Atlanta First Class – Review

Delta Flight 781 New York LGA to Atlanta First Class – Review

With 24 million passengers passing through its doors in 2010, LaGuardia Airport (LGA) in New York City is the busiest airport in the U.S. that doesn’t provide non-stop service to Europe.  Hartsfield-Jackson Atlanta International Airport (ATL) is the world’s busiest, with 88 million passengers. On a typical day, Delta Airlines has 32 or more flights going between the two airports.
Since I printed my boarding pass at home, I proceeded directly …