Facebook Starts to Come Back Online After Six-Hour Outage

By Kurt Stolz on 4 October 2021
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Facebook and its brethren Instagram, Facebook Messenger, and Whatsapp began to come back online in the late afternoon after an outage that lasted over six hours and left millions of people across the globe without their primary communications platform.

The company sent a tweet shortly after 6:30 p.m. just as its services were beginning to function again.

“To the huge community of people and businesses around the world who depend on us: we’re sorry,” Facebooksaid. “We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now. Thank you for bearing with us.”

The outage began shortly after 11:30 a.m. EDT and Downdetector, a service that tracks such information, began reporting tens of thousands of outage reports at approximately 11:38.   The company then said that it was working quickly to resolve the issue but a late afternoon statement by the company’s chief technology officer, Mike Schroepfer, was limited to an apology to users.

The company also issued statements on Twitter since it couldn’t use its own platforms.

“We’re aware that some people are having trouble accessing our apps and products,” Facebook said in a tweet. “We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”

Numerous network and security experts said a Domain Name System (DNS) problem was a possible culprit, while ThousandEyes, Cisco’s internet analysis division, said in a tweet that its tests showed the outage was due to an ongoing DNS failure.

Meanwhile, Facebook’s efforts to resolve the problem were hindered by the fact that the outage took out Workplace, its internal communications platform, and left the company without the ability to receive inbound e-mail.

(Photo: Accura Media Group)

Accura News

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