After a Week of Glitches, Amazon (Finally) Updates iOS Shopping App

‘Please Update Your App to Avoid Errors’

By Anna Breuer on 28 August 2021
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If your Amazon app wasn’t working properly over the past week, you were not alone.

Amazon (finally) updated its shopping app for Apple iOS after a significant number of users experienced glitches that prevented them from viewing order information for almost a week.

The problem did not affect Amazon’s app for Android users.

Multiple users on Twitter and at least two here at Frequent Business Traveler and The Travelist reported that parts of the app would simply not work at all. Instead of a list of options normally present in the app, such as Orders and Your Account, users were confronted with a CS11 error instead.  Some customers weren’t able to place orders as a result.

“Sorry, something went wrong. We’re working on fixing it. (CS11),” the app said for days on end.

FBT Editorial Director Jonathan Spira noticed the error on Monday when checking the status of a recent order.

“While I was able to place orders, I couldn’t view order status, which was only a minor inconvenience,” he said.  “I assumed it was a temporary glitch and checked the status of my order using a web browser instead.  When the glitch continued for days and days, I began to marvel at the amount of Schadenfreude I felt at the tech giant’s inability to get something as simple as this working again.”

Amazon pushed out an updated version of the app to the iOS store during the latter part of the week but only pushed out notifications to users to upgrade on Saturday.

When users clicked on the app’s main navigation buttons at the bottom of the screen a notice stated, without any hint of irony, “Please update your Amazon Shopping app using the link below to avoid errors.” .

(Photo: Accura Media Group)

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