Delta Announces Plan with CDC to Improve Contact Tracing on International Flights

By Kurt Stolz on 4 December 2020
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Delta Air Lines said it will work with the Centers for Disease Control and Prevention to notify passengers if they have been exposed to the novel coronavirus on a flight.

“We are working with the CDC to streamline contact-tracing efforts by directly and securely transmitting the five requested customer data points to the CDC via U.S. Customs and Border Protection,” the airline said in a statement. “This will give the CDC access to the data in moments, dramatically decreasing the time it takes to notify affected customers via local health departments.”

The Atlanta-based carrier will ask passengers traveling to the United States from abroad to volunteer five pieces of data that will be used to aid any contact tracing that might be required after the flight.  This includes the traveler’s name, e-mail address, address in the United States, primary telephone number, and a secondary telephone number.

“This voluntary program is another way we can provide additional reassurance to customers and employees alike,” said the airline’s chief customer experience officer, Bill Lentsch.

Both U.S. and foreign passport holders traveling to the United States as the final destination are eligible to participate provided travel is on a Delta-operated flight.

(Photo: Accura Media Group)

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