Hilton Unveils EventReady with CleanStay Program for Meetings and Events

By Kurt Stolz on 13 July 2020
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Hilton executives Jon Witter, Chris Nassetta, and Phil Cordell at the Tempo hotel brand launch

Hilton Worldwide introduced a program that addresses hotel cleanliness and disinfection for meetings and events.

Hilton EventReady with CleanStay covers cleaning protocols, pricing and billing, and health and environmental issues. It is intended to cover the entire event, from the planning stages to social distancing protocols to catering to cleanliness policies.

“We know that people [who are] planning and attending events of any size are focused on their health and safety,” said Chris Nassetta, the hotelier’s CEO.

In April, Hilton introduced its CleanStay program in partnership with with the Mayo Clinic and  Reckitt Benckiser, a British consumer products company that makes Lysol.  Hilton is working with experts from the Mayo Clinic’s Infection Prevention and Control Team to learn how to improve cleaning and disinfection protocols with an eye towards ensuring safety and provide “guest assurance and peace of mind” during the pandemic.

“Hilton CleanStay builds on the best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us,” said Nassetta at the time, who added that the plan will protect “our team members who are on the front lines of hospitality.”

The measures Hilton is implanting include the Hilton CleanStay Room Seal, which is placed on the room’s door to indicate that no one has entered the room since the cleaning took place; an emphasis on ten high-touch areas in a room including door handles, TV remotes, and light switches; the removal of items that were typically touched by prior guests such as pens, paper, and a directory of services; the closing of fitness centers multiple times a day for cleaning and a restriction on the number of people allowed in at one time; contactless check-in services; and complimentary disinfectant wipes.

(Photo: Accura Media Group)

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