Hilton Begins Rollout of its CleanStay Program in Partnership with Lysol and the Mayo Clinic

By Kurt Stolz on 12 June 2020
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Hilton Worldwide said it will begin to rollout its new CleanStay program next week.  Conducted in partnership with the Mayo Clinic and the maker of Lysol, CleanStay will address hotel cleanliness and disinfection amidst the novel coronavirus pandemic.

The program will involve numerous changes in the guest experience from checking in to dining to amenities.

Hilton said that its hotels are following a scientific approach to cleaning practices from Reckitt Benckiser, a British consumer products company that makes Lysol, and from experts from the Mayo Clinic’s Infection Prevention and Control Team with respect to improving cleaning and disinfection protocols with an eye towards ensuring safety and provide “guest assurance and peace of mind” during the pandemic.

Guests who wish a contactless check-in process can check in, obtain a digital room key that unlocks the guest room door, and check out using the Hilton Honors app.  Upon arriving at the guest room, guests will find a CleanStay seal indicating no one has the room since it was cleaned and sanitized.

Inside the room, guests will find less clutter: the magazines and brochures previously left on a table or desk will no longer be present. Housekeeping will only be available upon request, taking into consideration some guests won’t want others to enter the room during their stay.

Inside the hotel’s restaurants, tables will be spaced to allow for proper social distancing. Biodegradable, disposable plates and utensils will be available upon request.  Room service will offer contactless delivery.

(Photo: Accura Media Group)

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