Four Seasons Hotels to Unveil ‘Lead with Care’ in Partnership with Johns Hopkins

By Paul Riegler on 14 May 2020
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Guests at the Four Seasons Hualalai, Kona

Four Seasons Hotels and Resorts announced it will introduce a new health and safety program in partnership with Johns Hopkins Medicine International.

The program, Lead with Care, will be led by a hygiene officer at each property.  Each guest room will be disinfected daily and housekeepers will use blacklights to inspect the rooms.  Public areas of the hotel will be cleaned hourly and high-touch zones such as the reception desk and public restrooms will receive more frequent attention.

Four Seasons hotels will place Lead with Care kits in each guest room that include face masks, hand sanitizer, and disinfectant wipes, and will offer additional masks upon request. The hotels will observe social distancing measures in the fitness center, spa, and check-in.  Restaurant seating will change to allow for greater distance between parties and restaurants will offer digital menus to the extent possible. Room service will provide contactless delivery outside the guestroom door.

Johns Hopkins Medicine International offers medical education, research, and clinical care. Johns Hopkins will review and validate the new program, which will be implemented at all Four Seasons properties.

The hotelier is forming a Covid-19 Advisory Board with Johns Hopkins that will create new procedures and review current ones relating to cleaning and sanitation, and also develop training for hotel staff. It will also review new options that will enhance the cleaning and sanitation efforts including electrostatic spraying, ozone technology for air purification, and UV technology for heating and ventilation systems.

(Photo: Accura Media Group)

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