Hotel Review: Hyatt Regency Mexico City, Mexico

By Henry Feintuch on 5 August 2019
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In planning our first visit to Mexico City, the country’s capital, we decided to stay in Polanco, a high-end neighborhood with many museums, restaurants, embassies and consulates, shopping malls and upscale stores and the famous Chapultepec Park.

Polanco is also home to the Hyatt Regency Mexico City, which opened its doors to guests in 1987 as the Hotel Nikko Mexico. It was purchased by a Hyatt affiliate in May 2012 and rebranded later that month as Hyatt’s flagship hotel in the capital. Hyatt invested more than $40 million to renovate and modernize the hotel including the lobby, meeting areas, fitness center and spa. A refurbishment of the guest rooms is scheduled for later this year.

The hotel is massive: the concrete tower is 38 stories high with another 7 stories below ground. It houses 737 rooms and 18 suites. We bypassed the reception area in the main lobby, and went directly to a private check-in area in the Regency Club on the 40th floor, available to Club floor guests.

Amado , the hotel’s artisanal bakery

Amado , the hotel’s artisanal bakery


The check-in process was very professional and efficient. Our bags were delivered quickly to our 42nd floor room. The room itself was quite small – just 301 square feet (28 square meters). It was dominated by a king-sized bed – with two surrounding wall-mounted night tables and lamps. The dark brown wooden headboard rested against a brown, tufted fabric wall-covering the width of the bed and extending all the way to the ceiling.

One end table featured an all-in-one LCD touchscreen electronic entertainment center complete with digital clock, alarm, music and message center. Though we choose not invest time in using its myriad functions, it sat ready to help those guests who might wish to customize their room ambiance, wake-up calls, and other hotel notifications.

Beyond the bed was a comfortable chaise lounge and round cocktail table sitting just below the picture window. Though it was early afternoon, the view was obscured by a particularly dense Mexico City smog – the worst we encountered during our stay. The view would clear later in the day – and for the duration of our stay – revealing the busy cityscape below.

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