Massive Delays Continue at Charlotte Airport Stranding Thousands of Passengers

By Anna Breuer on 18 June 2018
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Passengers at Charlotte Douglas Airport

Passengers at Charlotte Douglas Airport

Computer issues continued to disrupt flying at Charlotte Douglas International Airport Monday, days after the problem first surfaced.

The issue affects flights on PSA Airlines, a subsidiary of and regional carrier for American Airlines, and flights in and out of Charlotte. American said a “technical issue” was causing the problem, which grounded more than 120 flights last week, stranding thousands of passengers.

“We are not sure when these airline issues will be resolved,” the airport said in a statement on its website on Monday. Originally, American Airlines had said that normal operations would restart Monday at noon.

As of 9:15 p.m. Monday, PSA had cancelled 658 flights for the day and reported 247 delays.

Meanwhile, American is sending a team of IT experts to PSA’s headquarters in Dayton, Ohio, to provide assistance in addressing the problem, which affects pilot and flight attendant schedules and flight operations. A recent update to the airline’s systems has apparently caused the system to run very slowly.

Meanwhile, the airport has extended hours for shops and restaurants and added staff to assist passengers.

(Photo: Accura Media Group)

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