Munich Airport and Lufthansa Deploy IBM Watson-Powered Robot to Assist Passengers

By Christian Stampfer on 19 February 2018
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Check-in at Munich Airport

Check-in at Munich Airport

MUNICH—Lufthansa and Munich Airport announced the deployment of Josie Pepper, a humanoid robot that can interact with passengers who have questions.

The robot, powered by IBM Watson, an artificial intelligence platform used by and for business. The robot was developed by the French company SoftBank Robotics and was christened “Josie” by Munich Airport and Lufthansa staff members, after the airport’s official name, Munich Airport Franz Josef Strauss.

The English-speaking robot, which stands approximately 47” (120 centimeters) tall and weighs 28 pounds (12.7 kilograms), will be stationed at the top of the ramp that leads to the shuttle that connects the main terminal to the airport’s satellite building. The robot will be available to assist passengers for several weeks.

Josie is capable of learning from each encounter, which the airport says will lead to better and more precise answers as time goes on.

Munich Airport is the second-busiest airport in Germany and seventh-busiest in Europe. The airport, which opened in 1992, offers flights to some 248 destinations.

(Photo: Accura Media Group)

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