Amazon’s Alexa to Provide Travel Information to Air Canada Passengers

By Jesse Sokolow on 15 November 2017
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Amazon's Dash Wand with Alexa

Amazon’s Dash Wand with Alexa

Air Canada announced on Wednesday that passengers will now be able to use Amazon’s virtual assistant Alexa to ask questions pertaining to the airport and airline travel.

The move follows Amazon’s launch of Alexa in Canada on Wednesday.

Alexa will initially be able to provide answers to customers about flight status, fare quotes, and baggage carousel locations. Air Canada said that support for further topics will be available in the near future.

In addition to answering specific questions, Alexa will provide general information about Air Canada’s mobile app, required travel documents, TSA PreCheck availability, fare quotes, and status of the airline’s flights.

Alexa-enabled devices such as the Amazon Echo listen to the user’s voice commands and use artificial intelligence and machine learning to provide answers to questions.

(Photo: Accura Media Group)

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