American Airlines to Move Customer-Facing Apps Including Website to IBM Cloud

By Paul Riegler on 27 June 2017
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DSC_0591American Airlines announced it will move many of its mission-critical customer-facing applications to the IBM Cloud.

The migration will include the airline’s website,, its mobile app, and its network of check-in kiosks at airports. The airline will also move other applications such as its cargo division’s website to the IBM Cloud as well.

The news follows a strategic partnership the two companies signed in 2016. At the time, American said it will move “select enterprise applications” to the IBM Cloud, although it did not specify which.

IBM and American Airlines have been working together on various technology platforms since the 1950s, when the two jointly developed Sabre, the first electronic reservation and ticketing system in the airline industry.

The world’s largest airline had previously said it wanted to move some customer-facing and back office applications to the cloud.

IBM’s cloud offering spans 50 data centers in 17 countries. Companies frequently utilize cloud providers in lieu of establishing and operating their own data centers.

Terms of the deal were not disclosed.

The move is expected to give American access to IBM’s advanced analytics capabilities and technologies, including Watson, the tech company’s question answering platform that uses advanced natural language processing, automated reasoning, machine learning, and information retrieval, to provide answers to questions posed in natural language. It is named after IBM’s first CEO, Thomas J. Watson.

(Photo: Accura Media Group)

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