Hawaiian Airlines Revamps In-Flight Service

By Michael Acampora on 7 August 2012
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Hawaiian Airlines Airbus A330-200Hawaiian Airlines has launched a revamped version of its in-flight service, called Mea Ho’okipa (which translates to “I am host”).

The new service, which began on August 1 for all flights between Hawaii and Hawaiian’s 11 destination cities in North America, is meant to reflect the Hawaiian culture and spirit.

Mea Ho’okipa continues Hawaiian’s tradition of serving complimentary full meals at meal times, and features a new menu including items such as Hawaiian sweetbread, ginger chili, and teriyaki chicken with steamed rice. Lunches and dinners on the flights now come with a complimentary glass of wine. A new tropical cocktail, made with Koloa Rum, will be offered two hours before landing, as will a Hawaiian-style snack.

Premium meals will also be available for purchase, and include new items such as a Kalua pork sandwich, prawns with cold noodles, and Chinese chicken salad. Premium meals are served with Maui-style potato chips and Hawaiian spring water.

Hawaiian flights will now feature the Pau Hana Snack Bar, where travelers can get drink refills and purchase snacks and fresh flower lei. With the introduction of Mea Ho’okipa, Hawaiian has now assigned flight attendants to certain rows, which will allow for better, more personalized service.

As part of the new service, Hawaiian has also added Ho’okipa Desks to its departure lounges, where guests can pre-order premium meals, snacks, and entertainment systems, as well as get tips and information about their flight and destination.

(Pictured: Hawaiian Airlines Airbus A330-200)

Accura News

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