Frequent Flyer Program Award Redemption Satisfaction: Which Airlines Soar Above the Rest?

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A total of 450 respondents participated in the survey and the related threads on FlyerTalk received thousands of views and numerous posts.

While Delta garnered the most responses, getting a large number of user responses did not show any correlation with bad ratings. Both American and United received almost as many responses as Delta and their members were far happier with their ability to get the tickets they wanted.

Out of the 450 avid flyers surveyed, 33% were members of British Airways Executive Club. However, despite its popularity, a third of the participants said they were dissatisfied with the program, while only 18% admitted that they were very satisfied.

It is important to note that different members may have different expectations from a frequent flyer program. Some are in it for the upgrades, others for free tickets. Therefore, a frequent flyer program that received a bad rating isn’t necessarily a bad fit for your specific needs and desires.

It’s clear that there is no one-size-fits-all frequent flyer program so, before investing time and expense with one particular airline, make sure to understand what you want to get out of the program and then make sure that the program you select can deliver.


(Note to the reader: Airlines with a response rate of 8% or lower were excluded from the chart.)


(Photos: Jonathan Spira)

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