United Airlines

United Issues Apology after Video Shows Gate Agent Striking Passenger

United Issues Apology after Video Shows Gate Agent Striking Passenger

A video showing a United Airlines employee pushing an elderly passenger to the ground became public after the passenger filed a $1 million lawsuit against the airline.
In the video, the United employee, Alejandro Anastasia, appears to push United passenger Ronald Tigner to the ground in front of a United Airlines customer service desk and another United employee.
The airline immediately issued a statement apologizing after the video surfaced, terming the employee’s …

United to Launch Los Angeles-Singapore Route

United to Launch Los Angeles-Singapore Route

United Airlines announced that it will launch new, daily service between Los Angeles and Singapore on October 27. At 8,700 miles (14,001 kilometers), the route will be the longest scheduled non-stop service to or from the United States.
Flights are scheduled to depart Los Angeles International Airport at 8:55 p.m. and arrive at Singapore Changi Airport at 6:50 a.m. two days later. Flights from Singapore to Los Angeles will depart at …

United Airlines Announces ‘Cross Country Comfort’ with New Premium Transcon Service

United Airlines Announces ‘Cross Country Comfort’ with New Premium Transcon Service

On the heels of launching its new Polaris business-class service, United Airlines announced a new transcon offering in its business-class and premium economy lite cabins.
Promising “cross country comfort,” the Chicago-based airline is adding Boston-San Francisco to what was previously known as United p.s. The new service is in addition to the existing routes linking the New York metro area from Newark Liberty International Airport with San Francisco and Los Angeles.
Consistent …

United Airlines Introduces First Ever Prepaid Credit Card for Earning Miles

United Airlines Introduces First Ever Prepaid Credit Card for Earning Miles

United Airlines and Netspend, provider of prepaid credit cards, announced the MileagePlus Go Visa Prepaid Card.
The new card, which will be issued by Republic Bank, is the first prepaid card in the United States that allows flyers to earn miles using a prepaid card, the airline said. It will become available to consumers in the summer.
The MileagePlus Go card provides “another avenue” for customers to earn MileagePlus miles, said Praveen …

A Lack of Civility: The State of Air Travel Today

If you go solely by what you read in Facebook and Twitter feeds, air travel has gone to hell. From a bloodied doctor being dragged off a United Airlines flight in Chicago to an in-flight brawl on an ANA flight to fights over the placement of a birthday cake on JetBlue, one could come away with the conclusion that air travel today is miserable at best.
These, along very public images …

United Airlines Plans New Uniforms That Will Make Employees ‘Proud’

United Airlines Plans New Uniforms That Will Make Employees ‘Proud’

United Airlines said Monday it is in discussions with three clothing companies that would provide new uniforms to its staff including flight attendants and pilots.
The three companies are Brooks Brothers, an American icon; Carthartt, a provider of outdoor apparel and workwear; and Tracy Reese, a women’s wear company.
The Chicago-based airline is in the early stages of the project and limited its comments to saying that, “as part of our continued …

United Airlines Reports Increased Traffic and a Higher Load Factor for April

United Airlines Reports Increased Traffic and a Higher Load Factor for April

United Airlines announced operational results for April 2017.
The carrier’s consolidated traffic and capacity were up year-over-year, while its load factor also increased for the month.
Total traffic for the Chicago-based airline during the month of April was 17.6 billion RPMs, or revenue passenger miles, an increase of 7.4% from 16.3 billion RPMs in April 2016.  The carrier’s total capacity for the month was up 4% to 21.1 billion ASMs, or available seat …