United Airlines

United Airlines CEO Munoz Won’t Become Chairman As Planned, Compensation to be Tied to Improved Customer Satisfaction

United Airlines CEO Munoz Won’t Become Chairman As Planned, Compensation to be Tied to Improved Customer Satisfaction

United Airlines CEO Oscar Munoz won’t assume the position of chairman of the company’s board of directors next year, following several highly publicized incidents that have damaged the reputation of the company.
The airline’s parent corporation, United-Continental Holdings, said in a regulatory finding late Friday that Munoz has requested that his employment agreement be modified to leave “future determinations related to the Chairman position to the discretion of the board.”
“The Board …

United First Quarter Profit Down 69%

United First Quarter Profit Down 69%

United Airlines announced financial results for the first quarter of 2017 accompanied by yet another mea culpa from the embattled airline’s CEO.
“It is obvious from recent experiences that we need to do a much better job serving our customers,” said Oscar Munoz in a statement accompanying the earnings report.
Net income for the quarter fell to $96 million, down 69.3% year-over-year from $313 million in the same period last year.
First-quarter revenue …

Lobby Bar – April 14: Low-Flying Aircraft, the Thrills of an Avocado, and Where’d All the Pilots Go?

The Lobby Bar – A Weekly Attempt to Distract You from Real News.
Full circle. What exactly was behind the massive Delta flight delay and cancellation fiasco this past week? Perhaps it was the airline’s refusal to be part to an interline agreement, although we have inside sources telling us that a number of pilots were busy giving presentations at the April 1 ASSCAM meeting, and haven’t been able to get …

United CEO Apologizes to Passenger Dragged off Plane: ‘No One Should Ever Be Mistreated This Way’

United CEO Apologizes to Passenger Dragged off Plane: ‘No One Should Ever Be Mistreated This Way’

United Airlines and its CEO, Oscar Munoz, reversed course late Tuesday, saying the airline takes “full responsibility” for forcibly removing a passenger from a flight from Chicago to Louisville.
“No one should ever be mistreated this way,” Munoz said in a statement.
On Monday, Munoz sent an e-mail message to employees about the incident in which he faulted the passenger, a physician named David Dao, for being “disruptive and belligerent.”
Tuesday’s tone was …

United Load Factor Down Slightly in March, Traffic and Capacity Up

United Load Factor Down Slightly in March, Traffic and Capacity Up

United Airlines announced operational results for March 2017. The carrier’s consolidated traffic and capacity were up year-over-year, while its load factor decreased for the month.
Total traffic for the Chicago-based airline during the month of March was 17.61 billion RPMs, or revenue passenger miles, an increase of 3% from 17.1 billion RPMs in March 2016.  The carrier’s total capacity for the month was up 3.4% to 21.66 billion ASMs, or available …

Behind United’s ‘Immature Reaction’: Why the Skies Are Not So Friendly Anymore

A video of a man being forcibly removed from a United Airlines regional flight Sunday evening is evidence that the skies today are not as friendly as they once were. Indeed, the Chicago-based airline – after a 20-year hiatus – brought back its “Friendly Skies” slogan in late 2015, fusing it to Gershwin’s Rhapsody in Blue.
When planes are full, however, some passengers simply won’t get on.
In case you are …

Former CEO Gordon Bethune: United’s Forced Removal of Passenger Was ‘Immature’

Former CEO Gordon Bethune: United’s Forced Removal of Passenger Was ‘Immature’

Just weeks after United Airlines was accused of not allowing two teenagers wearing leggings to board one of its planes (it turned out they were traveling on an employee pass and were not in compliance with the employee dress code), another social-media saga began for the airline.
On Sunday evening, a United passenger was shown on video being forcibly removed from his flight after gate agents offered incentives to those traveling to …