United Airlines

United Airlines Reports Increase in Traffic and Capacity for July

United Airlines Reports Increase in Traffic and Capacity for July

United Airlines announced operational results for July 2017.
The carrier’s consolidated traffic and capacity were up year-over-year, while its load factor dropped slightly.
Total traffic for the Chicago-based airline during the month of July was 21.5 billion RPMs, or revenue passenger miles, an increase of 3.9% from 20.7 billion RPMs in July 2016. The carrier’s total capacity for the month was up 4.6% to 24.8 billion ASMs, or available seat miles, from …

United Airlines CEO Advocates for Customer Service Flexible Policies: ‘We Have Such Rigid Rules’

United Airlines CEO Advocates for Customer Service Flexible Policies: ‘We Have Such Rigid Rules’

Oscar Munoz, CEO of United Airlines, doesn’t like the word “rules.”
Speaking recently on the CNBC program Squawk Box, Munoz, who was appearing to speak about the airline’s second quarter earnings, segued to a discussion on customer service.
Noting the recent social media-fueled incidents that have affected the airline, Munoz noted that it’s “a new era with regard to social media,” adding that the airline has to develop a more “values-oriented customer …

United Airlines Retires Boeing 747 on Domestic Routes

United Airlines Retires Boeing 747 on Domestic Routes

With little fanfare, United Airlines operated its last domestic Boeing 747 flight Friday night.
United Flight 2704 had an on-time departure from Chicago O’Hare International Airport at 7:06 p.m. local time and landed at San Francisco International Airport at 8:55 p.m. The flight was under the command of Captain David Smith, whose father had also been a 747 pilot.
The Chicago-based airline originally introduced the 747 to its fleet in 1970, when …

United Airlines Profit and Sales Climb in Q2

United Airlines Profit and Sales Climb in Q2

United Airlines announced financial results for the second quarter of 2017.
Despite calls for a boycott of the airline following a highly publicized incident in which a passenger was forcibly removed from an aircraft in a bloodied state, the carrier reported a sizeable increase in profit in Q2.
Net income for the quarter rose to $818 million, up 39% year-over-year. Meanwhile, revenue for the quarter was up as well, by 6.4%, to …

United Airlines to Introduce 777-300ER and Polaris Business Seat on New Routes

United Airlines to Introduce 777-300ER and Polaris Business Seat on New Routes

United Airlines said Monday it is putting brand new Boeing 777-300ER aircraft into service on several existing routes. The aircraft are equipped with the airline’s new United Polaris business-class cabin and seats in addition to other amenities.
The planes will make their appearance on three routes, namely San Francisco-Beijing, San Francisco-Frankfurt, and New York/Newark-Tokyo Narita starting September 6, October 5, and October 28, respectively.
The first 777-300ER entered service in United’s fleet …

United to Expand its First Polaris Lounge to Accommodate More Travelers

United to Expand its First Polaris Lounge to Accommodate More Travelers

United Airlines’ new Polaris lounge at Chicago O’Hare International Airport only opened at the very end of 2016 and it’s already slated for an expansion due to its popularity.
The lounge is only open to ticketed Polaris-cabin passengers but its size has been inadequate to handle the number of such passengers during peak departure times for international flights.
As a result, the Chicago-based airline said it plans to take over part of …

United Airlines to Introduce Dynamic Pricing for Some Award Flights

United Airlines to Introduce Dynamic Pricing for Some Award Flights

United Airlines announced Thursday it would introduce a new category of mileage award called Everyday Awards.
Everyday Awards will replace Standard Awards and it will be available for reservations made on or after November 1 of this year. The cost of an Everyday Award flight will dynamically vary based on demand, although the airline will publish an award chart that will indicate the maximum number of miles needed for a …