United Airlines

United Airlines and Flight Attendants Union Reach Agreement on New Joint Contract

United Airlines and Flight Attendants Union Reach Agreement on New Joint Contract

United Airlines and the union representing its 25,000 flight attendants announced they had reached an agreement for a contract that covers flight attendants from the two airlines, United and Continental, which merged to form the current United Airlines.
The union, the Association of Flight Attendants, and the airline said they would work together to finalize contract language over the weekend.
Once finalized, the agreement is subject both to approval by the union’s …

United Airlines to Target $3.1 Billion in Revenue and Efficiency Gains Through 2018

United Airlines to Target $3.1 Billion in Revenue and Efficiency Gains Through 2018

United Airlines outlined plans to boost profits, cut costs, retool its systems, and win customers back with a target of $3.1 billion in revenue and efficiency gains.
The plan includes increasing revenue by $1.5 billion through better customer segmentation, improvements to its revenue management system, which has long been in need of an overhaul, and changes to its MileagePlus frequent flyer program.
The airline says that it will save an additional $1.3 …

United Airlines Sees Drop in Load Factor and Traffic for May

United Airlines Sees Drop in Load Factor and Traffic for May

United Airlines announced operational results for May 2016.
The Chicago-based airline’s consolidated traffic and load factor were both down slightly while consolidated capacity rose for the month.
Total traffic at the airline during the month of May was 18.033 billion RPMs, or revenue passenger miles, a decrease of 1.2% from 18.245 billion RPMs in May 2015. The carrier’s total capacity for the month was up 0.5%, to 21.858 billion ASMs, or available …

United Airlines to Launch New ‘Polaris’ Business Class Concept

United Airlines to Launch New ‘Polaris’ Business Class Concept

NEW YORK—United airlines introduced on Thursday a completely new business-class product. Dubbed “Polaris” after the North Star, the new offering includes a new pre-flight dining experience, all-new cabin and seats, new bedding and amenities, and a new in-flight menu.
The airline conducted extensive research over a period of three years to develop Polaris, according to Maria Walter, managing director for product development and brand strategy. This consisted of testing various concepts including …

United Begins San Francisco-Singapore Service, World’s Longest 787 Route

United Begins San Francisco-Singapore Service, World’s Longest 787 Route

United Airlines announced the launch of new daily, non-stop service between San Francisco and Singapore. The route, which the carrier will operate using Boeing 787-9 Dreamliners, is the first non-stop service connecting the two cities.
At 8,446 miles (14,236 kilometers), the route is the longest scheduled flight operated by an American carrier, and the longest scheduled flight by a 787 Dreamliner.
Flights will depart San Francisco International Airport at 10:55 p.m. and …

United to Improve Coach Meals on International Flights

United to Improve Coach Meals on International Flights

United Airlines announced several improvements to the meals it offers coach passengers on international flights.
Starting June 1, the Chicago-based airline will resume offering a complimentary mid-flight snack to coach passengers on all international flights. United had discontinued the snack after it began offering what it termed a “more robust” three-course meal during the flight.
The snack will include a small sandwich and candy on flights 12 overs or more in duration …

Letter from United Airlines CEO Promises ‘The Experience You Deserve’

Letter from United Airlines CEO Promises ‘The Experience You Deserve’

The turnaround orchestrated by United Airlines’ new CEO continues. Oscar Munoz, who was appointed to the position last September and had to temporarily step down after a heart attack one month later, sent an e-mail update to the airline’s frequent flyer program members this week outlining the airline’s “lofty goal” of delivering a “truly exceptional experience” from booking a ticket to the actual flight.
Mr. Munoz spoke of his desire to …