Starwood

Marriott Introduces More Restrictive Cancellation Policy

Marriott Introduces More Restrictive Cancellation Policy

Marriott Hotels and Resorts made a dramatic change on Friday to its cancellation policy at all Marriott and former Starwood properties in the Americas.
Effective immediately, cancellations for all properties except for Design Hotels must be made by midnight 48 hours prior to arrival. The hotelier is making the change to allow it “to make rooms available to guests that would have otherwise gone unoccupied due” it said in a statement. …

Marriott to Merge Guest Loyalty Programs in 2018

Marriott to Merge Guest Loyalty Programs in 2018

Marriott Hotels and Resorts announced it plans to combine its two guest loyalty programs, Marriott Rewards and Starwood Preferred Guest, in late 2018.
The plans were announced on Tuesday by the hotelier’s CFO, Leeny Oberg, speaking at the Goldman Sachs Lodging, Gaming, Restaurant, & Leisure conference.
Oberg said that the goal is to have a single guest loyalty program “by the end of ’18,” although that date could be delayed should the …

Marriott Expanding SPG Keyless Mobile Check-In Availability

Marriott Expanding SPG Keyless Mobile Check-In Availability

Marriott Hotels and Resorts announced that it is expanding the SPG Keyless mobile check-in feature to an additional 22 properties that were formerly under the Starwood umbrella prior to the merger.
To use mobile check-in, the SPG member must answer affirmatively to a notification sent two to three days prior to arrival asking if he would like to use the feature. On the day of arrival, once the room is ready …

Lobby Bar – January 20: Toilets of the Future, Nudity Aboard the Aircraft, and Cloning Yourself for Extra Hotel Points

Lobby Bar – A Curious Collective of FBT News and Views
Bathroom munchies. The Japanese toilet industry plans to introduce newer, more easily understood controls for high-tech toilets. The industry will also be doing away with one feature: a button that looks as though it should clean the toilet bowl but actually places an order for sushi through a local restaurant, and delivered through the bathroom window.
Quiet please! Remember, in the U.K., …

Starwood Announces Changes to Uber Partnership

Starwood Announces Changes to Uber Partnership

Starwood Preferred Guest will be making changes to the way its members earn points with Uber.
Beginning February 1, members will earn two Starpoints for every one dollar spent on Uber while staying at a participating SPG hotel. Previously, members could earn up to four Starpoints, depending on their tier.
Members will also be able to earn one Starpoint for every two dollars spent with Uber when not staying at a hotel. …

Marriott Rewards and SPG Launch Coordinated Bonus Program

Marriott Rewards and SPG Launch Coordinated Bonus Program

Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards announced their first coordinated bonus program since the Marriott-Starwood merger, which closed in September.
Members of all three guest loyalty programs will be able to earn double points on their first three stays at participating hotels in each program. This translates to two bonus Starpoints for every dollar spent on a member’s first SPG stays and ten bonus Marriott Rewards points per dollar …

Starwood Preferred Guest Elites Now Eligible for Additional Upgrades on Delta Flights

Starwood Preferred Guest Elites Now Eligible for Additional Upgrades on Delta Flights

Delta Air Lines announced a new benefit for Starwood Preferred Guest Platinum-level members as part of the Crossover Rewards program between SPG and Delta.
Henceforth, SPG Platinum-level elites traveling on Delta flights will be eligible for complimentary day-of-departure upgrades to Delta Comfort+, the airline’s premium economy light section, on paid tickets.
Previously, those members were only eligible for complimentary upgrades to first-class seats. Since the SPG elites only cleared on the day …