Starwood

Marriott Reports Breach of Starwood Reservations System, 500 Million Accounts Impacted

Marriott Reports Breach of Starwood Reservations System, 500 Million Accounts Impacted

Marriott International said Friday that one of its reservations systems had been hacked, compromising the personal details of up to 500 million guests.
The computerized reservations system used by Starwood, which merged with Marriott in 2016, was accessed by an unauthorized third party. That party may have had access to guest names, addresses, phone numbers, e-mail addresses, passport numbers, and additional travel information.
Marriott said Friday that the information that was compromised …

Dust Begins to Settle in Marriott-Starwood Loyalty Program IT Merger

The monumental task of combining billions of data points for the 110 million members of Marriott International’s three guest loyalty programs into a unified platform was fraught with peril but, after the main integration work was completed over the weekend, things are beginning to settle down.
With perhaps one keystroke but thousands of man hours of work, Marriott combined Starwood Preferred Guests, Ritz-Carlton Rewards, and Marriott Rewards into one, as-of-yet unnamed, …

Marriott Updates SPG, Ritz-Carlton, Marriott Rewards Apps with Launch of New Unified Guest Loyalty Program

Marriott Updates SPG, Ritz-Carlton, Marriott Rewards Apps with Launch of New Unified Guest Loyalty Program

Marriott International introduced version 8.0 of its three apps, Starwood Preferred Guest, Marriott Rewards, and Ritz-Carlton Hotels.
The new apps launched on Sunday in conjunction with the debut of the hotel chain’s new and as of yet unnamed unified guest loyalty program.
All three apps allow the member to book stays at over 6,500 hotels under the Marriott umbrella; previously, each app could only be used to book with its own brand.
All three …

Marriott Launches New Unified Guest Loyalty Program

Marriott Launches New Unified Guest Loyalty Program

With great fanfare, Marriott International launched its as-of-yet unnamed new guest loyalty program on August 18.
“Now you can reserve, earn and redeem across 6,500 extraordinary hotels,” Marriott said in a message on its website. “The Ritz-Carlton Rewards, Marriott Rewards, and SPG are now a unified program.”
The hotelier had originally planned merge the programs on August 1. It doesn’t plan to announce the new name of the program until 2019. Until …

Marriott Expands Partnership with PepsiCo

Marriott Expands Partnership with PepsiCo

Marriott International announced on Wednesday an expansion of its current relationship with PepsiCo. PepsiCo’s beverage portfolio includes Pepsi, Tropicana, Aquafina, Mountain Dew, and Lipton Iced Tea.
Under the terms of the deal, PepsiCo will be the beverage provider for over 6,300 properties including legacy Starwood brands. The company has provided Marriott with carbonated beverages since 1992. These drinks are available in the hotels’ restaurants, bars, minibars, room service offerings, and lobby …

Marriott to Introduce New, Unified Guest Loyalty Program on August 18

Marriott to Introduce New, Unified Guest Loyalty Program on August 18

Marriott International announced that it will integrate its three guest loyalty programs – Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards – on August 18.
The hotelier had originally planned to do this on August 1. It also doesn’t plan to announce the new name of the program until 2019. Until then, the unified program will operate under the three current names.
Along with the unified program, Marriott will introduce a single …

The Official Guide to Marriott’s New Combined Guest Loyalty Program

Marriott International announced the next step in integrating its three guest loyalty programs, Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards.
The world’s largest hotel company took pains to ensure that elite members in all three programs would find little taken away and discover new additional benefits.
Simply put, in the two years since Marriott acquired Starwood and its portfolio of hotel brands that includes Sheraton, W, and Westin, members of online …