Southwest Airlines

Boeing Updates Guidance on 737 Max, Jet May Fly Again in January

Boeing Updates Guidance on 737 Max, Jet May Fly Again in January

Saying it is  “confident the MAX will be one of the safest airplanes ever to fly,” Boeing indicated Monday that it hopes to begin deliveries of 737 Max aircraft to airlines before the end of 2019 even if the Federal Aviation Administration hasn’t at that point approved new pilot training procedures, adding it expects a return to commercial service for the 737 in January.
The company identified five “key milestones” that …

American Airlines, Southwest Extend Boeing 737 Max Cancellations Through March

American Airlines, Southwest Extend Boeing 737 Max Cancellations Through March

American Airlines and Southwest Airlines, two of the three major operators of the beleaguered Boeing 737 Max aircraft, announced that they have delayed the restarting flights of the aircraft until March 2020.
The move means that the plane will have been grounded for almost a year at that point if, in fact, it is cleared for flights at that time.
American set the date to restart 737 Max operations as March 5, …

Southwest Airlines Appoints Head of Culture and Engagement

Southwest Airlines Appoints Head of Culture and Engagement

Southwest Airlines announced the appointment of Whitney Eichinger to the position of managing director of culture and engagement, a new position at the company.
Ms. Eichinger is a former Southwest employee who spent 15 years in the communications department. In her new position, she will report to Linda Rutherford, the airline’s chief communications officer.
“The expanded Culture & Engagement function will work to ensure that we know our Employees well, and that we …

American, Southwest Airlines Say Boeing 737 Max Grounding Will Cost Over $1 Billion

The worldwide grounding of Boeing 737 Max aircraft, now in its seventh month, is costing the airline industry billions of dollars and the exact figures are starting to come out as airlines release third-quarter financial information.
The grounding, which has yet to be lifted, has cost American Airlines and Southwest Airlines at least $945 million and that figure is expected to rise in the weeks ahead.
American Airlines, which has 24 of …

Southwest Airlines Rapid Rewards Points Will No Longer Expire

Southwest Airlines Rapid Rewards Points Will No Longer Expire

Southwest Airlines announced significant changes to its Rapid Rewards frequent-flyer program.
In a major shift, the airline said the its Rapid Rewards award miles will never expire. The move follows a similar announcement by United Airlines at the end of August.
United had been the first to award members miles that did expire, starting in 1989, a concept that eventually became the industry standard.  Delta Air Lines was the first to offer miles …

Southwest Makes Multiple Executive Appointments in Tech and Marketing

Southwest Makes Multiple Executive Appointments in Tech and Marketing

Southwest Airlines announced multiple executive appointments and promotions in its technology and marketing departments.
The airline appointed Tom Merritt to the position of Chief Technology Officer.  He will also continue to serve as vice president of technology, infrastructure and services, his current position.
Bill Tierney was promoted to the position of vice president of marketing.  He is currently managing director of marketing.
In addition, the Dallas-based carrier announced the promotion of Jeff Jones …

Southwest to Accept Apple Pay for Tickets, Meals, and Fees

Southwest to Accept Apple Pay for Tickets, Meals, and Fees

Southwest Airlines announced the addition of Apple Pay support in its iOS mobile app.
The move enables travelers to pay for tickets, in-flight meals, baggage fees, and other ancillary services using Apple’s mobile wallet.  More importantly, it allows travelers to conduct transactions without having to store their payment details such as credit card numbers in a commercial database.
“Providing modern digital payment solutions to our customers is critical,” said Christopher Priebe, who heads …