JetBlue

JetBlue Load Factor for August Drops

JetBlue Load Factor for August Drops

JetBlue Airways announced operational results for August 2017. The carrier said that its total traffic and capacity were up, while its load factor dropped.
The New York-based airline’s passenger traffic was 4.42 billion revenue passenger miles, or RPMs, a year-over-year increase of 5% from 4.21 billion RPMs in the same period last year.
JetBlue’s capacity also increased, up 5.4% to 5.08 billion available seat miles, or ASMs, from 4.82 billion ASMs in August …

JetBlue to Launch Boston-Syracuse Service

JetBlue to Launch Boston-Syracuse Service

JetBlue Airways announced that it will begin new daily service between Boston and Syracuse, New York on January 4, 2018.
Flights will depart Boston Logan International Airport at 10:10 p.m. and arrive at Syracuse Hancock International Airport at 11:35 p.m. Flights from Syracuse to Boston are scheduled to depart at 5:40 a.m. and arrive at 7 a.m.
JetBlue will operate the service using Embraer 190 aircraft, equipped with 16 seats in Even …

JetBlue to Partner with Azul

JetBlue to Partner with Azul

JetBlue Airways announced a new codeshare agreement with Azul Brazilian Airlines.
Under the new partnership, Azul will be able to place its code on JetBlue flights from Fort Lauderdale-Hollywood International Airport and Orlando International Airport to various destinations.
Azul currently operates service to both Florida destinations from its hub at São Paulo’s Viracopos International Airport, as well as Recife/Guararapes–Gilberto Freyre International Airport.
Azul is currently Brazil’s largest carrier in terms of number of …

JetBlue to Deploy Gladly’s New Customer Service Platform to Support More Ways to Interact with Passengers

JetBlue to Deploy Gladly’s New Customer Service Platform to Support More Ways to Interact with Passengers

JetBlue Airways announced it had signed a deal with Gladly, a customer service start-up, to overhaul how it communicates with its customers.
The move comes as JetBlue Technology Ventures said it would invest, alongside other venture capital firms, in a $36 million series B round of funding for Gladly because it sees the technology as “such a strategic part of the future vision of service” at the airline.
Putting Gladly’s tools into …

Air Berlin to Partner with JetBlue

Air Berlin to Partner with JetBlue

Air Berlin announced Friday a “co-operation agreement” with JetBlue.
The partnership between the two carriers will enable passengers to book flights to the United States on Air Berlin as well as connecting flights to 31 JetBlue destinations. The agreement will go into effect on September 12, 2017 for Air Berlin flights to and from New York’s John F. Kennedy International, Boston Logan International, and Orlando International airports.
The two …

JetBlue Sees Q2 Profit Soar Thanks to Higher Fares

JetBlue Sees Q2 Profit Soar Thanks to Higher Fares

JetBlue Airways announced financial results for the first quarter of 2017.
The New York-based airline reported first quarter revenue of $1.8 billion, a hefty 12.1% increase from $1.6 billion in Q2 2016.
Net income for the quarter was $211 million, a rise of 16.7% from $181 million in 2016.
“Our second quarter unit revenue exceeded our initial guidance as a result of our targeted revenue initiatives and a solid demand environment,” said the …

JetBlue Stands Its Ground After Ejecting Family from Flight

JetBlue Stands Its Ground After Ejecting Family from Flight

Despite criticism on social media, JetBlue Airways refused to apologize to a New York family of five after ejecting them from a flight to Florida.
Mandy Ifrah, who was on board the aircraft with her husband and three children, said that the family was removed because her one-year-old child kicked another passenger’s seatback. JetBlue, however, said that the situation on June 21 at Fort Lauderdale-Hollywood International Airport occurred “after a verbal …