Hotel Loyalty Programs

Hilton Honors to Add New Benefits Including Rollover Nights to Program

Hilton Honors to Add New Benefits Including Rollover Nights to Program

Hilton announced numerous new rewards and benefits for members of its Hilton Honors guest-loyalty program.
The changes include new elite tier bonuses, unlimited milestone bonuses, rollover nights, and the ability to gift status to a friend or relative.
The hotelier said that members of the guest loyalty program asked for “simple, straightforward ways to earn more points and rewards.”
Starting April 1, new elite tier bonus rates go into effect. Silver-level members will …

Marriott and Starwood Announce Promotions for Early 2018

Marriott and Starwood Announce Promotions for Early 2018

The Marriott Rewards and Starwood Preferred Guest loyalty programs announced two special promotions.
The SPG Great Weeks, Great Weekends promotion will allow members to earn double Starpoints for each stay, plus a bonus of 500 Starpoints, without any cap on earnings. The Marriott Rewards MegaBonus allows members to earn 2,000 bonus points with their second stay, plus 1,000 bonus points for a stay over a weekend night, with a limit of …

Marriott to Continue Partnership with American Express and JPMorgan Chase

Marriott to Continue Partnership with American Express and JPMorgan Chase

Marriott International announced plans to continue its relationships with both American Express and JPMorgan Chase for co-branded credit cards associated with its three loyalty programs.
The hotelier said it has signed new agreements with the two credit card issuers covering Marriott Rewards and Ritz-Carlton Rewards with Visa credit cards from JPMorgan Chase and Starwood Preferred Guest credit cards from American Express.
The relationship between Marriott, Starwood, and American Express dates back over …

Kimpton Karma Rewards to Merge with IHG Rewards Club

Kimpton Karma Rewards to Merge with IHG Rewards Club

InterContinental Hotels Group announced that Kimpton Karma Rewards will become part of the IHG Rewards Club in early 2018.
Kimpton Hotels & Restaurants, which was founded in 1981, was acquired by IHG in 2015.
Kimpton Karma members will be automatically enrolled in IHG Rewards Club when the two guest loyalty programs merge. The change will allow Kimpton Karma members to earn points at over 5,200 IHG properties while giving IHG members the …

Kempinski to Enhance its Discovery Guest Loyalty Program

Kempinski to Enhance its Discovery Guest Loyalty Program

Kempinski announced significant changes to its Discovery guest loyalty program, effective immediately.
The changes, which vary by elite status level, include preferential rates, early check-in times, discounts on dining in Kempinski hotel restaurants, a free third night voucher, complimentary parking, a discount on dry cleaning and complimentary pressing of two articles of clothing.
The Kempinski Discovery program has three levels: Gold, with zero to nine nights at a Kempinski or Global Hotel …

Interview: Hyatt’s New Head of Global Loyalty is ‘Laser Focused’ on Keeping Guests Happy

If you listen to the headline writers, loyalty is dead, possibly killed by millenials who were too apathetic to notice. Companies in the travel industry – hoteliers, airlines, rental car agencies, and the like – hope this isn’t the case, although they realize they need to reinvent their relationships with their customers.
When Hyatt Hotels revamped its guest loyalty program and renamed it World of Hyatt, there was a certain amount …

Marriott to Merge Guest Loyalty Programs in 2018

Marriott to Merge Guest Loyalty Programs in 2018

Marriott Hotels and Resorts announced it plans to combine its two guest loyalty programs, Marriott Rewards and Starwood Preferred Guest, in late 2018.
The plans were announced on Tuesday by the hotelier’s CFO, Leeny Oberg, speaking at the Goldman Sachs Lodging, Gaming, Restaurant, & Leisure conference.
Oberg said that the goal is to have a single guest loyalty program “by the end of ’18,” although that date could be delayed should the …