Hotel Loyalty Programs

Marriott to Continue Partnership with American Express and JPMorgan Chase

Marriott to Continue Partnership with American Express and JPMorgan Chase

Marriott International announced plans to continue its relationships with both American Express and JPMorgan Chase for co-branded credit cards associated with its three loyalty programs.
The hotelier said it has signed new agreements with the two credit card issuers covering Marriott Rewards and Ritz-Carlton Rewards with Visa credit cards from JPMorgan Chase and Starwood Preferred Guest credit cards from American Express.
The relationship between Marriott, Starwood, and American Express dates back over …

Kimpton Karma Rewards to Merge with IHG Rewards Club

Kimpton Karma Rewards to Merge with IHG Rewards Club

InterContinental Hotels Group announced that Kimpton Karma Rewards will become part of the IHG Rewards Club in early 2018.
Kimpton Hotels & Restaurants, which was founded in 1981, was acquired by IHG in 2015.
Kimpton Karma members will be automatically enrolled in IHG Rewards Club when the two guest loyalty programs merge. The change will allow Kimpton Karma members to earn points at over 5,200 IHG properties while giving IHG members the …

Kempinski to Enhance its Discovery Guest Loyalty Program

Kempinski to Enhance its Discovery Guest Loyalty Program

Kempinski announced significant changes to its Discovery guest loyalty program, effective immediately.
The changes, which vary by elite status level, include preferential rates, early check-in times, discounts on dining in Kempinski hotel restaurants, a free third night voucher, complimentary parking, a discount on dry cleaning and complimentary pressing of two articles of clothing.
The Kempinski Discovery program has three levels: Gold, with zero to nine nights at a Kempinski or Global Hotel …

Interview: Hyatt’s New Head of Global Loyalty is ‘Laser Focused’ on Keeping Guests Happy

If you listen to the headline writers, loyalty is dead, possibly killed by millenials who were too apathetic to notice. Companies in the travel industry – hoteliers, airlines, rental car agencies, and the like – hope this isn’t the case, although they realize they need to reinvent their relationships with their customers.
When Hyatt Hotels revamped its guest loyalty program and renamed it World of Hyatt, there was a certain amount …

Marriott to Merge Guest Loyalty Programs in 2018

Marriott to Merge Guest Loyalty Programs in 2018

Marriott Hotels and Resorts announced it plans to combine its two guest loyalty programs, Marriott Rewards and Starwood Preferred Guest, in late 2018.
The plans were announced on Tuesday by the hotelier’s CFO, Leeny Oberg, speaking at the Goldman Sachs Lodging, Gaming, Restaurant, & Leisure conference.
Oberg said that the goal is to have a single guest loyalty program “by the end of ’18,” although that date could be delayed should the …

Wyndham and Caesars Entertainment to Partner on Guest Loyalty Program

Wyndham and Caesars Entertainment to Partner on Guest Loyalty Program

Wyndham Hotels and Caesars Entertainment announced a partnership between their two loyalty programs, Wyndham Rewards and Total Rewards.
The move includes offering status matches and the ability to earn and redeem points for free nights at each other’s properties.
The announcement is part of Wyndham’s efforts “to build the world’s best rewards program,” said Noah Brodsky, Wyndham’s senior vice president of loyalty and engagement.
The status match program is available starting Monday and …

American Express Named as Exclusive Hilton Honors Credit Card

American Express Named as Exclusive Hilton Honors Credit Card

American Express will become the exclusive card issuer for Hilton and its Hilton Honors guest loyalty program, the two companies announced Thursday.
Both American Express and Citigroup have been affiliated with the Hilton Honors program in recent years and the hotelier announced plans over a year ago to move to a single provider.
The move will “enhance value” for Hilton Honors members, according to Mark Weinstein, Hilton’s senior vice president of customer …