Poll: How Good is Airline Customer Service?

by Paul Riegler

When it comes to flying, everyone has a story: the surley check-in clerk or the time a flight attendant took a passenger’s medication, left behind on the aircraft, to her hotel.
Still, the days when Delta Air Lines founder C.E. Woolman would occasionally bring delayed passengers home for a meal or to stay overnight are a distant memory.
Please tell us about your customer-service experiences with an airline – both good and …

Review: What’s New in Apple CarPlay in iOS 13

by Paul Riegler

Apple CarPlay, first introduced five years ago at the 2014 Geneva Auto Show, is turning five and Apple has some major changes in store for it with the launch of iOS 13.
If you’re not familiar with Apple CarPlay, it is an in-vehicle touch-based display interface that functions as an extension of a driver’s iPhone.
While CarPlay has evolved considerably with the addition of new features and system improvements, the launch of …

Review: Taking the S-Bahn from Munich Airport to the City Center

by Jonathan Spira

Although I’ve taken the S-Bahn S1 and S8 from Munich Airport to the city center for years, it only occurred to me to document this fast and convenient means of transportation in the magazine on a recent trip.  The “S” is short for Stadtschnellbahn or urban rapid rail and it has characteristics of both a rapid transit system such as the New York City subway and a commuter rail system …

American Retires Its Last McDonnell Douglas MD-80s, the Onetime ‘Backbone’ of the Fleet

by Paul Riegler

America Airlines, at one time the world’s largest operator of the McDonnell Douglas MD-80, retired its remaining 26 MD-80s on Wednesday.
The airline had previously announced plans to fully retire its McDonnell Douglas MD-80 fleet by the end of 2019, but accelerated the process.
The disappearance of the MD-80 from American’s fleet also means the end of the line for the airline’s logo and livery that was on its aircraft since 1968.   …

Travel News Quiz: Test Your Knowledge of the Past Month’s Headlines

by Jesse Sokolow

Are you fully up-to-date with your travel news from the past month? Take our travel news quiz and you could win a piece of airline history including items from Pan Am and TWA.
In last month’s quiz, the question about which agency Stephen Dickson was confirmed to be the permanent head of, namely the Department of Transportation, had the highest share of correct answers, with 95%, but only 54% knew the …

Great Moments in Travel History – September 2019

by Jesse Sokolow

September marks the start of the meteorological autumn in the Northern Hemisphere and the meteorological spring in the Southern.  The month gets its name from the Latin word for seven, septem. It was the seventh month in the oldest known Roman calendar in which March was the first month.
In Charlemagne’s calendar, September was called the “harvest month,” and it is called Herbstmonat in Switzerland to this day.
After January and February were …

Beware the Apple iCloud Phone Phishing Scam

by Anna Breuer

Scammers have a new and improved way to fool people.  A new phone-based phishing scam spoofing Apple’s official support number is likely to take a lot of people by surprise and result in those being called providing the scammers with sensitive information.
The call mimics an official Apple support call, displaying Apple’s logo, Cupertino address, and real toll-free number (800 692-7753).  This is the same number, displayed as 800 MY-APPLE, when …