Articles in In Flight

Heathrow Express: London Heathrow to Paddington – Review

While the Heathrow Express isn’t the least expensive way of getting from London Heathrow Airport to the city center, it is unquestionably one of the most pleasant and one of the fastest.
I arrived on a Delta flight from New York’s John F. Kennedy International Airport about 8 a.m. on an overcast morning and found a Heathrow Express ticket agent standing right outside customs. Buying a ticket was simple although buying …

Review: Delta One at LAX Private Check-In Lounge and Experience

It started with an e-mail: “Expect Something New When You Check In For Your Upcoming Flight,” the subject line read. However, the e-mail, which promises a seamless experience from curbside to airside with the new Delta One at LAX check-in lounge didn’t really do the experience justice.
I had already told my driver to be on the lookout for the “Delta One” signage as we approached Terminal 5 and we were …

American Airlines Business Class Philadelphia-Munich Flight 716 – Review

American Airlines took the next big step in its merger two weeks ago, when it pulled the plug on merger partner US Airways’ reservations system and discontinued operating US Airways as a separate airline and subsidiary.
There was no better way to see how well things in the trenches were going than to fly a few days after the reservation system’s merger on a former US Airways international flight, in this …

Photo Essay: The Last Days of US Airways

US Airways, which began life as All American Aviation in 1937, will cease to exist as an airline Saturday.
The airline is one of the country’s remaining legacy carriers and merged with American Airlines in 2013. It has operated as a subsidiary of American and a separate airline since the merger closed but that will all end after tomorrow.
The last major step in the ongoing integration process will take place on …

Survey: What Are Your Biggest Air Travel Pet Peeves?

Air travel is widely accepted as the most efficient and convenient means of getting from point A to point B, with millions of passengers flying to thousands of destinations each year. However, the process is far from perfect, and as there are many aspects of the flights experience that have the potential to be annoying, we want to know exactly what they are.
Once again, Frequent Business Traveler and FlyerTalk, the world’s …

Poll: 87% of Flyers Give TSA Airport Security Fair or Poor Rating

The number of frequent flyers voicing dissatisfaction with security screenings at the nation’s airports in 2015 continues to rise. Roughly 9 out of 10 surveyed said that the Transportation Security Administration is doing a fair or poor job. That figure, 87%, is one percentage point higher than last year’s and two percentage points higher than the year before.
The findings are from a survey conducted by Frequent Business Traveler from August …

Photo Essay: Behind the Scenes at Icelandair’s Global Transit Hub at Keflavik

Hunched over massive computer screens in Icelandair’s operations unit, controllers prepare for the second wave of arrivals and departures, all to take place in a two-hour period.
Meanwhile, in the airline’s huge (but never big enough) flight kitchen, the carrots are just about chopped as the airline prepares meals and snacks for thousands of departing passengers.
Keflavik International Airport, located 31 miles (50 kilometers) southwest of Reykjavík, the nation’s capital, is the …