Articles in Checking In

Westin Chicago Northwest – Hotel Review

Westin Chicago Northwest – Hotel Review

About 20 minutes from O’Hare Airport and 40 minutes from downtown Chicago, the Westin Chicago Northwest is located near the affluent village of Itasca, very close to I-90 as well as the Itasca Metra stop. Given a meeting nearby, as well as its relative proximity to O’Hare, I opted to stay there recently.
Built in the 1970s, the hotel boasts a huge atrium lobby with greenhouse-style roof that bathes the lobby …

The Chattanoogan Hotel, Chattanooga, Tennessee – Review

The Chattanoogan Hotel, Chattanooga, Tennessee – Review

The city of Chattanooga, in southeastern Tennessee, lies in an idyllic valley where the Appalachian Mountains meet the Cumberland Plateau along two lakes that form part of the Tennessee River. Because of its strategic location near a natural opening in the Southern Appalachians, the city has long been known as the “Gateway to the South.”
Once an important railroad hub and manufacturing center, Chattanooga was known in the 1930s as the …

The Dearborn Inn, Dearborn, Michigan – Review

The Dearborn Inn, Dearborn, Michigan – Review

The prospect of staying at an airport hotel, with minor exceptions (such as the Kempinski Airport Hotel München), ranks about even with having a tooth pulled for many business travelers. Fortunately, that isn’t always the case.
The Dearborn Inn is the world’s first airport hotel, having opened in 1931. It was the brainchild of Henry Ford, whose airport was located across the street. While Ford Airport closed in 1933, the Inn …

Study: Consumers Happier with Hotels and Restaurants This Year

Study: Consumers Happier with Hotels and Restaurants This Year

While consumer satisfaction with airlines keeps dropping, this month’s numbers from the American Consumer Satisfaction Index tell a very different story for hotels and restaurants.
Overall guest satisfaction with hotels rose 2.7% this year, driven by lower prices and more perks that, according to the ACSI, have “enhanced customers’ views of value for money.” Upscale brands dominated the top of the list as usual, but the aggregate of smaller brands, including …

The Bristol, Panama City Hotel – Review

The Bristol, Panama City Hotel – Review

Yearning for a contrasting hospitality experience in Panama City, I decided, on a whim I must add, on the Bristol Hotel. The Bristol, located in the financial district only 4 blocks from Hotel Manrey, is a member of the Leading Hotels Of The World and has just over 50 guest rooms. The Bristol provides for a traditional lodging experience focusing on demanding business travelers and those searching for classic service …

Villa Rothschild Kempinski, Königstein, Germany – Hotel Review

Villa Rothschild Kempinski, Königstein, Germany – Hotel Review

In 1949, an unusual gathering took place at the Villa Rothschild. German politicians including Konrad Adenauer, Theodor Heuss, Adolph Schönfelder, and Hermann Strafer gathered to formulate post-war Germany’s fundamental rights laws (Grundrechte).
Today, the hospitality of the villa, originally built in 1894 for Wilhelm Carl von Rothschild, is not limited to world leaders.  Indeed, vacationers and business travelers from around the world can enjoy the hotel’s 22 elegant rooms and sprawling …

Hotel Hessischer Hof, Frankfurt – Review

Hotel Hessischer Hof, Frankfurt – Review

My first interaction with the Grand Hotel Hessicher Hof Frankfurt’s staff was weeks before my arrival.  It was a chat with the hotel’s concierge.  We didn’t speak on the telephone, however.   Rather, the conversation took place on the Web via the hotel’s unique Concierge chat function.  Within seconds of clicking on the concierge button, I was pleasantly greeted by “Concierge” and he (or she) addressed all of my questions including …