Articles in Checking In

Study: Consumers Happier with Hotels and Restaurants This Year

Study: Consumers Happier with Hotels and Restaurants This Year

While consumer satisfaction with airlines keeps dropping, this month’s numbers from the American Consumer Satisfaction Index tell a very different story for hotels and restaurants.
Overall guest satisfaction with hotels rose 2.7% this year, driven by lower prices and more perks that, according to the ACSI, have “enhanced customers’ views of value for money.” Upscale brands dominated the top of the list as usual, but the aggregate of smaller brands, including …

The Bristol, Panama City Hotel – Review

The Bristol, Panama City Hotel – Review

Yearning for a contrasting hospitality experience in Panama City, I decided, on a whim I must add, on the Bristol Hotel. The Bristol, located in the financial district only 4 blocks from Hotel Manrey, is a member of the Leading Hotels Of The World and has just over 50 guest rooms. The Bristol provides for a traditional lodging experience focusing on demanding business travelers and those searching for classic service …

Villa Rothschild Kempinski, Königstein, Germany – Hotel Review

Villa Rothschild Kempinski, Königstein, Germany – Hotel Review

In 1949, an unusual gathering took place at the Villa Rothschild. German politicians including Konrad Adenauer, Theodor Heuss, Adolph Schönfelder, and Hermann Strafer gathered to formulate post-war Germany’s fundamental rights laws (Grundrechte).
Today, the hospitality of the villa, originally built in 1894 for Wilhelm Carl von Rothschild, is not limited to world leaders.  Indeed, vacationers and business travelers from around the world can enjoy the hotel’s 22 elegant rooms and sprawling …

Hotel Hessischer Hof, Frankfurt – Review

Hotel Hessischer Hof, Frankfurt – Review

My first interaction with the Grand Hotel Hessicher Hof Frankfurt’s staff was weeks before my arrival.  It was a chat with the hotel’s concierge.  We didn’t speak on the telephone, however.   Rather, the conversation took place on the Web via the hotel’s unique Concierge chat function.  Within seconds of clicking on the concierge button, I was pleasantly greeted by “Concierge” and he (or she) addressed all of my questions including …

The Fairmont San Francisco Hotel Review

The Fairmont San Francisco Hotel Review

It’s worth the hike up Nob Hill (you can also go by cable car) just to marvel at the Fairmont Hotel’s lobby.  With its vaulted ceiling and oversized spiral staircase, one is instantly transported into a more opulent era, one reminiscent of the grand old hotels of yesteryear.
This is partially because the Fairmont was completed and almost ready for opening in 1906 when the great San Francisco earthquake struck. The …

InterContinental Mark Hopkins Hotel, San Francisco Review

InterContinental Mark Hopkins Hotel, San Francisco Review

As I headed over to the InterContinental Mark Hopkins, I looked at my watch.  It was nearly 4 p.m. The fog would soon be rolling in over the Golden Gate Bridge and the hotel’s Top of the Mark lounge was (according to my mother, who knows such things) THE place to see it.
Perched on the southeastern peak of Nob Hill, a neighborhood in San Francisco that, by the late nineteenth …

Hilton Vienna Review, Austria

Hilton Vienna Review, Austria

The Stadtpark, which opened in 1862, was the first public park in Vienna and is frequented by tourists and Viennese alike. It is at the edge of the First District, known as the Innere Stadt, and it has always been one of my favorite places, in part because, when I was little, my parents allowed me to roam the park freely, knowing I would be safe amongst the statues …