British Airways Slowly Recovers After Major IT Outage on Friday

By Kurt Stolz on 25 February 2022
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British Airways said that “significant technical issues” caused a significant number of flight cancellations and delays across its network on Friday.

The flag carrier said that the problem, which made its website inaccessible and its app inoperative, told customers whose flights had not been cancelled that they could check in at the airport.

“We’re working hard to resolve a technical issue,” the airline said multiple times on Twitter.

The airline also issued a statement saying that the outage had not been caused by a cyberattack.

Downdetector, a service that tracks such information, shows the first report of a website outage took place at 5:30 p.m. BST and that thousands of reports followed, peaking at 8 p.m. before starting to slowly taper off.

“We are experiencing significant technical issues this evening which are affecting the running of our operation and regrettably has led to the cancellation of a number of flights,” the airline said in a statement.

BA said it was working to get as many flights out as possible in the meantime.

The airline experienced a massive computer outage in 2017 that left some 75,000 passengers stranded over the course of a holiday weekend.  The airline pledged it would do better in the future, but similar incident followed in 2019.

“Once the disruption is over, we will carry out an exhaustive investigation into what caused this incident, and take measures to ensure it never happens again,” the airline said in a statement May 2017.

Meanwhile, passengers voiced their displeasure with the situation via social media.  Several passengers posted photos of lengthy check-in lines on Twitter.

“I’m sorry the delay has disrupted your plans, Neil,” a BA representative, Beth S., said in a tweet replying to a customer complaint while offering to assist with rebooking passage.

(Photo: Accura Media Group)

Accura News

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