Flights Slowly Resume After Computer Outage Grounds United Airlines Operations

By Kurt Stolz on 17 September 2021
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United Airlines said it has begun to operate some flights following a major computer systems failure that grounded the airline Friday morning.

The outage apparently began shortly after 5:30 a.m. EDT, according to Downdetector, a service that tracks such data.

The airline issued a ground stop on all its traffic in the United States and Canada, according to the U.S. Federal Aviation Administration website.

“I can’t log in and the phone reps can’t access reservations or change seats,” a reader told Frequent Business Traveler at 6:58 a.m., who also added that “it’s been a couple of hours already.”

Shortly before 8 a.m., the airline said that it had “experienced technical system issues” and reported that its systems were once again working normally.

Prior to that, complaints mounted on the airline’s social media sites.

“We are aware of the issue and are working to resolve it as quickly as possible,” the company said on Twitter, in responding to passenger complaints. “We’re sorry for the inconvenience.”

(Photo: Accura Media Group)

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