Delta Returns to Pre-Pandemic Boarding Process

By Kurt Stolz on 16 September 2021
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Delta Air Lines said it had returned to boarding its planes by zones, eliminating one of its last remaining pandemic-era practices, namely front-to-back boarding.

The new – and old – process – allows travelers to board based on elite status with the airline or a partner as well as seat location.

“This update drives efficiency in the boarding process, making it faster and easier for both customers and employees as we continue to listen and respond to feedback,” the airline said in a statement to Frequent Business Traveler.

In April 2020, just months after the start of the pandemic, Delta modified its boarding process to back to front  to be more social-distancing friendly.

The boarding order will start with anyone requiring extra time or assistance, active-duty military personnel, and then passengers traveling in the Delta One business-class cabin on international flights as well as those with Diamond Medallion status.  Boarding will continue with passengers in the Delta Premium Select premium-economy cabin as well as in domestic first, the Comfort+ premium-economy lite cabin, and then Sky Priority, which includes Platinum Medallion and Gold Medallion SkyMiles members.

Finally, boarding will conclude with three groupings – Maine Cabin 1, comprised of Silver Medallion members, holders of co-branded credit cards, and elite members of certain partner programs; Main Cabin 2, those passengers flying in coach; Main Cabin 3, coach passengers who booked deep-discount fares such as T, X, and V – and then those who purchased basic-economy fares.

(Photo: Accura Media Group)

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