United Airlines Debuts ‘CleanPlus’ Chatbot to Address Covid-19-Related Questions

By Paul Riegler on 30 July 2020
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United Airlines announced a new text-based chat service that will respond to questions from customers concerning the airline’s cleaning and safety procedures put into place amidst the coronavirus pandemic.

The airline said that its CleanPlus chatbot can address questions such as “Are United’s lounges open?” and “How is the airline cleaning and disinfecting its aircraft?” It can also speak to the issue of changes in in-flight service and air quality.

To use, a passenger would simply text the word “Clean” to the number 35982, which spells out “FlyUA,” and the chatbot will respond with a greeting, “Hi, I’m United’s automated CleanPlus assistant. I can answer questions you have about safety, cleanliness, United CleanPlus and more.

“Whether you want to know the latest about our social distancing and face covering policies or see how the boarding and deplaning process has changed, our Automated Assistant is designed to meet the customer where they are and get them answers in a simple, fast and easy way,” said Linda Jojo, the airline’s chief digital officer.

(Photo: Accura Media Group)

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