InterContinental Hotels Announces the ‘Clean Promise’ in Partnership with the Cleveland Clinic

By Anna Breuer on 19 May 2020
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The InterContinental Mark Hopkins in San Francisco

InterContinental Hotels Group announced it plans to introduce a program in partnership with the Cleveland Clinic, Ecolab, and Diversey to address hotel cleanliness and disinfection amidst the novel coronavirus pandemic.

The program will use “new, science-led protocols and service measures,” the hotelier said, and builds on the IHG Way of Clean, a program launched in 2015.

“We’re focused on protecting their health and wellbeing,” said IHG CEO Keith Barr, referring to guests.

Using the Way of Clean program as  a starting point, the new program will reduce contact at check in with touchless transactions, front desk partitions, sanitizer stations, sanitized key cards, and paperless checkout.  In the guest room, there will be visible verification of sanitized items such as glassware and the television remote, a reduction in high-touch items including some furnishings, new laundry protocols, and a new use of technology.

Public spaces will benefit from additional deep cleanings of high-touch surfaces and social distancing. The hotelier will introduce best practices for using a hotel’s pools, fitness centers, and lounges.

Finally, IHG is developing new standards for buffets, banquets, room service, and catering.

The company is working with the Cleveland Clinic to disseminate cleanliness information, develop social-distancing operating procedures and signage, ensure the proper deployment of personal protective equipment, and update staf training.

(Photo: Accura Media Group)

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