Hyatt to Introduce New Cleanliness Standards Amidst Coronavirus Pandemic

By Kurt Stolz on 29 April 2020
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Hyatt Hotels announced its Global Care & Cleanliness Commitment, a multi-pronged approach that will include accreditation, new cleaning and disinfection procedures, and a new employee position at each property to ensure compliance.

As part of the new program, the hotel plans to review every aspect of a guest’s stay.

“We must critically examine the hotel experience from every vantage point – from our rooms and our lobbies to our spas and dining,” said Hyatt’s CEO, Mark Hoplamazian.

As part of the initiative, Hyatt will seek accreditation from the Global Biorisk Advisory Council, a division of ISSA, a cleaning industry association.  The council is comprised of experts in the microbial-pathogenic threat analysis and mitigation space. The accreditation will cover a cleaning, disinfection and infectious disease prevention program including training that is focused on microbial containment intended to ensure that hotels are safe and sanitary with respect to infectious diseases such as Covid-19.

“When we are all ready to travel again, we want to make sure that every Hyatt colleague and guest feels confident that each aspect of our commitment is designed with their safety in mind, and that we’re putting their wellbeing first,” said Hyatt’s Hoplamazian.

In addition, Hyatt will appoint a minimum of one hygiene manager at each property.  That individual will be responsible for compliance with the new protocols that are being introduced, including the disinfection of high-touch surfaces, guest rooms, and public spaces, employee certification, and the implementation of new food safety and hygiene protocols in restaurants and catering kitchens. That person will also be responsible for ensuring that hand sanitizer stations are appropriately placed throughout the hotel and that hotel employees have protective equipment such as masks.

The hotel chain said that it is also putting together a working group comprised of experts in the fields of health and hygiene, safety, technology, design, and wellbeing.

(Photo: Accura Media Group)

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