Hilton to Unveil ‘Hilton CleanStay’ in Partnership with Lysol

By Paul Riegler on 27 April 2020
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A guest room at the Hilton Munich City, Germany

Hilton Worldwide announced it plans to introduce a program in partnership with the Mayo Clinic and the maker of Lysol that will address hotel cleanliness and disinfection amidst the novel coronavirus pandemic.

The move is intended to “develop elevated processes… [to help guests enjoy a] cleaner and safer stay from check-in to check-out,”  the hotelier said.

The program will launch in North America in June 2020 under the name Hilton CleanStay with Lysol Protection and globally as Hilton CleanStay.

Hilton said that its hotels will follow a scientific approach to cleaning practices from Reckitt Benckiser, a British consumer products company that makes Lysol.  It will enlist experts from the Mayo Clinic’s Infection Prevention and Control Team to learn how to improve cleaning and disinfection protocols with an eye towards ensuring safety and provide “guest assurance and peace of mind” during the pandemic.

“Hilton CleanStay builds on the best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us,” said Christopher Nassetta, the company’s CEO, who added that the plan will protect “our team members who are on the front lines of hospitality.”

The measures Hilton is implanting include the Hilton CleanStay Room Seal, which is placed on the room’s door to indicate that no one has entered the room since the cleaning took place; an emphasis on ten high-touch areas in a room including door handles, TV remotes, and light switches; the removal of items that were typically touched by prior guests such as pens, paper, and a directory of services; the closing of fitness centers multiple times a day for cleaning and a restriction on the number of people allowed in at one time; contactless check-in services; and complimentary disinfectant wipes.

The Mayo Clinic and Hilton have had a long association.  In 1974, Conrad Hilton donated $10 million to help launch the Conrad N. Hilton Medical Laboratory and Research Center in Human Behavior, the first facility at Mayo designed for laboratory medicine.

(Photo: Accura Media Group)

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