Heathrow Airport Returns to Normal After IT Meltdown

By Jesse Sokolow on 16 February 2020
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At London Heathrow Airport, the large displays throughout the various terminals that directed passengers to their gates were frozen in time for much of Sunday.

“Do not rely on any information from these screens,’ read notes on A4 paper taped to the displays.

The IT outage also impacted baggage delivery systems and impacted arriving aircraft waiting for a gate and passengers awaiting their luggage.

The problem, which brought operations at Heathrow Airport to a halt, was resolved as the day drew to a close.

Numerous flights were delayed and a few were cancelled although some were delayed or cancelled as a result of Storm Dennis, which was pounding Britain with hurricane-force winds.

The airport said it had resolved the issues relating to the IT failure and that “systems were returning to normal.”

“We apologise for the inconvenience caused,“ the airport said on Twitter at 10:25 p.m. local time, adding that it had people in place to provide assistance to passengers.

(Photo: Accura Media Group)

Accura News

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