Delta’s Plans for Free Wi-Fi and Digitizing the Travel Experience

By Anna Breuer on 8 January 2020
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Delta Air Lines’ CEO unveiled several new technologies the airline plans to introduce in the next few years, bringing “magic” back to air travel.

Speaking at the Consumer Electronics Show Tuesday, Delta CEO Ed Bastian became the first airline CEO to deliver a keynote at the trade show.  He laid out the airline’s plans to digitize and automate the travel experience using a variety of high-tech tools including artificial intelligence and machine learning.

“Over the past five years, we’ve invested billions” to transform the airline’s technology from a vulnerability to an advantage,” he said.

“As the airline industry enters its second century, we see tech as the tool to continue to innovate,” he added.

He mentioned Delta’s earlier promise to offer free Wi-Fi, without offering up details on when that would be available.

“Wi-Fi should be free on all flights,” Bastian said. “I’m confident we will reach that goal within the next couple of years at speeds as fast as on the ground.”

Among the innovations Delta has planned are transforming the Fly Delta app into a tool that “streamlines” the day-of-travel experience with the first step being a partnership with ride-hailing service Lyft that will take into consideration flight delays, weather, and traffic when planning a ride.

The airline is introducing new features in the in-flight entertainment system that give passengers greater control, and a tool that will permit travelers traversing the airport with personalized information in a preferred language.

Another project Delta is working on is the use of artificial intelligence and machine learning to minimize travel disruptions.

Finally, the Atlanta-based airline is testing exoskeletons to help cargo worker lift heavy items.

(Photo: Accura Media Group)

Accura News

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