Poll: How Good is Airline Customer Service?

By Paul Riegler on 9 September 2019
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When it comes to flying, everyone has a story: the surley check-in clerk or the time a flight attendant took a passenger’s medication, left behind on the aircraft, to her hotel.

Still, the days when Delta Air Lines founder C.E. Woolman would occasionally bring delayed passengers home for a meal or to stay overnight are a distant memory.

Please tell us about your customer-service experiences with an airline – both good and bad – from past 12 months. The survey will run through October 10, 2019 and is being conducted with FBT’s research partner, FlyerTalk.com, the world’s largest online travel community.

If you are using a mobile device, click here for the best possible mobile experience.

(Photo: Accura Media Group)


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