British Airways Recovers from Major Systems Outage

By Jesse Sokolow on 8 August 2019
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DSC_0339 (1)British Airways, which experienced a major computer systems failure that grounded the airline Sunday evening, said early Monday that its operations are “recovering” and all of its systems were back up shortly after midnight.

“We have resolved yesterday’s temporary systems issue, which affected a number of our flights,“ the airline said on its website.

In total, the airline cancelled 143 flights and 506 were delayed, the majority at London’s Heathrow Airport.

The outage, which took place at 6:30 p.m. EST Sunday, grounded all departures for hours and resulted in some 170 cancellations.  It had a domino effect across BA’s network that continued into Thursday.

The computer glitch made it difficult if not impossible for passengers to check in on line and at airports. The airline moved to use backup manual systems to check in passengers for those flights that are departing as large queues formed in airport departure areas.

“We continue to advise customers to check for the latest flight information before coming to the airport, and to leave additional time,” the airline said on its website

(Photo: Accura Media Group)

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