British Airways Computer Outage Delays Hundreds of Flights, Many Cancelled

By Jesse Sokolow on 7 August 2019
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A BA aircraft on taxi at Heathrow

A BA aircraft on taxi at Heathrow

A computer outage at British Airways on Wednesday left thousands of passengers departing from London airports stranded.  The airline has cancelled over 100 flights and posted delays for several hundred more.

“We are experiencing some systems problems this morning which are affecting check-in and flight departures,“ the airline said on its website earlier in the day.

The problem, the airline said, is not a global one: only departures at airports it operates out of in London – Heathrow, Gatwick, and London City – were impacted by the glitch. However, the airline said that the systems failure would have a domino effect across its network and it has cancelled or delayed flights at airports in Belfast, Edinburgh, and Glasgow.

The computer glitch has made it difficult if not impossible for passengers to check in on line and at airports. The airline has moved to use backup manual systems to check in passengers for those flights that are departing as large queues formed in airport departure areas.

Meanwhile, customers expressed their dissatisfaction over social media.

“Oh dear @BritishAirways global IT outage,” one traveler said in a tweet, while another said “It’s not looking good,” referencing the systems failure.

Over half of the BA flights scheduled to depart from Heathrow’s Terminal 5 were delayed or cancelled as of mid afternoon, according to the airline’s website.

“We are working as quickly as possible to resolve a systems issue which has resulted in some short-haul cancellations and delays from London airports,” the airline said in a statement on its website.

“A number of flights continue to operate but we are advising customers to check ba.com for the latest flight information before coming to the airport.”

(Photo: Accura Media Group)

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