Some Southwest Passengers Believed They Were on a 737 Max Due to Common Safety Cards for 737s

By Anna Breuer on 8 April 2019
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IMG_8485 2Passengers on several Southwest Airlines flights were confused over the type of aircraft they were on because the airline’s safety cards are labeled both for its older Boeing 737s as well as for the beleaguered Boeing 737 Max 8 planes.

The Boeing 737 Max was grounded in March following two crashes within the past six months that killed approximately 350 people. The safety card for the airline’s current 737-800 aircraft is the same as for the 737 Max 8.

Multiple passengers appeared to be concerned about having possibly flown on one of the grounded aircraft and posted comments on social media sites such as Facebook expressing their concern, which required the airline’s social-media team to reply to each individual.

“We’re sincerely sorry for any concern, Tanya,” the airline said to one passengers on Twiitter. “Southwest has removed our Boeing 737 MAX 8 aircraft from service in accordance with FAA requirements, but the Boeing 737-800 and the Boeing 737 MAX 8 do share an in cabin safety card, like our now-retired 300 and 500 series.”

Southwest is not the only airline that uses the same safety card for both types. Norwegian Air does the same and some of its passengers have expressed confusion as well.

(Photo: Accura Media Group)

Accura News

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