Flights Resume After Computer Outage Grounds Flights at American, Alaska, JetBlue

By Paul Riegler on 27 March 2019
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DSC_0514 (1)A major – albeit brief – computer outage on Tuesday left thousands of passengers unable to check into flights at American Airlines, Alaska Airlines, JetBlue Airways, and WestJet.

The problem, which occurred around 11 a.m. EDT, lasted approximately 30 minutes, an American Airlines spokesman said.

Passengers were unable to check into flights during the outage and gate agents couldn’t board flights.

The problem was traced back to Sabre, a travel technology company that provides reservations software to airlines. Sabre confirmed the problem in a message on Twitter and apologized for the inconvenience to passengers.

“Earlier today, Sabre experienced a system issue that impacted some customers,” the company said. “Technical teams were immediately engaged. Systems have recovered and customers are reporting normal operations.”

No flights were cancelled as a result of the outage.

Sabre was founded by American Airlines in 1960 and spun off as a separate company in 2000.

(Photo: Accura Media Group)

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