Marriott Reports Breach of Starwood Reservations System, 500 Million Accounts Impacted

By Anna Breuer on 30 November 2018
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Marriott International said Friday that one of its reservations systems had been hacked, compromising the personal details of up to 500 million guests.

The computerized reservations system used by Starwood, which merged with Marriott in 2016, was accessed by an unauthorized third party. That party may have had access to guest names, addresses, phone numbers, e-mail addresses, passport numbers, and additional travel information.

Marriott said Friday that the information that was compromised could have included payment information such as credit card numbers but added that such information is usually encrypted.

An “unauthorized party had copied and encrypted information, and took steps toward removing it,” the hotelier said.

The data breach appears to have gone back as far as 2014.

The data breach only affected hotels that were formerly under the Starwood brand, which include Sheraton, W Hotels, Westin, Le Méridien, Four Points by Sheraton, Aloft, St. Regis, and Element.

“We fell short of what our guests deserve and what we expect of ourselves, said Marriott CEO Arne Sorenson in a statement. “We are doing everything we can to support our guests, and using lessons learned to be better moving forward,” he added.

The Federal Bureau of Investigation is looking into the breach, Marriott said.

(Photo: Accura Media Group)

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