United Airlines to Debut ‘Better Boarding’ Process This Month

By Anna Breuer on 18 September 2018
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DSC_0825 (1)United Airlines announced multiple refinements to its boarding process. The airline, referring to the changes as “better boarding,” will roll out the revised process starting September 18.

The changes include the reduction of the number of boarding lanes from five to two and the addition of text alerts when boarding begins.

Group 1 will board using the blue lane, while Group 2 will then board via the green lane.  Groups 3 through 5, comprised of coach passengers, will board using the green lane when called and those in Groups 1 and 2 may board at any time via the blue lane.

“We tested a variety of processes on thousands of flights until we found a better boarding process that results in less time spent waiting in lines,” said Sarah Murphy, the airline’s vice president of global operations strategy.

The Chicago-based airline introduced new boarding groups in February as part of ongoing testing. After boarding premium and elite passengers, boarding continues with those seated at window seats, followed by those in middle seats, concluding with those in aisle seats.

Other changes going into effect this month include inviting MileagePlus Premier 1K passengers to pre-board instead of boarding in Group 1, and allowing MileagePlus Premier Gold members to board in Group 1 instead of in Group 2.

Changes in the boarding processes are not unusual. Within the past year, American Airlines, British Airways, Delta Air Lines, and Jet Blue Airways all changed their boarding processes.

(Photo: Accura Media Group)

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