Delta ‘Technology Issue’ Grounds Flights and Customers

By Anna Breuer on 25 September 2018
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Delta Air Lines passengers found their travel plans disrupted Tuesday evening after a “technology issue” forced the grounding of all of the airline’s mainline flights.  The issue was resolved just before 9:20 p.m. EDT.

“Delta teams have restored all IT systems after a technology issue briefly affected some systems this evening,” the airline said in a brief statement, adding that it is “working diligently to accommodate customers whose travel plans have been affected.”

The incident occurred shortly before 7 p.m. EDT and prevented travelers from booking flights, printing tickets, and boarding flights.  Those flights that were already in the air were not affected by the problem.

Passengers were also unable to view their reservations.

“According to and the app, I’ve got nothing booked. Except that I do,” said FlyerTalk member HometoYYZ.  FlyerTalk is the world’s largest online travel community.

Arriving passengers at airports where Delta has a major presence, such as Hartsfield-Jackson Atlanta International Airport, faced a different problem.  Because flights could not depart, incoming aircraft had no where to park and, in Atlanta, the airport faced its own version of gridlock as aircraft backed up across taxiways and runways.

“The pilot says we are number 28(!) in line for a gate due to a computer glitch,” said FlyerTalk member sydneyracquelle.

(Photo: Accura Media Group)

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