InterContinental Introduces AI-Powered Guest Rooms

By Anna Breuer on 12 July 2018
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A panda at the Chengdu Panda Base

A panda at the Chengdu Panda Base

InterContinental Hotels Group announced AI Smart Rooms for several properties in China.

The new concept uses artificial intelligence to improve the guest experience. The hotelier sees millennials as a key target audience, it said, because they are “often seeking new things to try.”

Within the next 12 months, the company will introduce 100 Club Continental suites with artificial intelligence technology in the Chinese market. The use of AI will be largely voice controlled and is expected to allow guests to switch room settings between what IHG referred to as “work and leisure modes” and make room service more convenient. It will also simplify the task of resetting devices in the room when guests check out.

IHG is using technology from Baidu to provide the AI functionality. The company has multiple properties in China in most major cities including Beijing, Chengdu, Nanjing, and Shanghai.

(Photo: Accura Media Group)

Accura News

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