American Airlines IT Meltdown in Charlotte ‘Resolved’ After 2,800 Flight Cancellations

By Paul Riegler on 20 June 2018
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IMG_1317The computer systems failure that brought American Airlines regional carrier PSA Airlines to a standstill starting last Thursday has been resolved and operations are beginning to return to normal.

“PSA Airlines has stabilized its computer systems and is working to reintroduce flying and get back to regular operations,” Charlotte Douglas International Airport said in a message on its website.

What American termed a “technical issue” turned out to have been caused by an update to the regional airline’s computer system that manages operations. The update slowed the application to a crawl, making it impossible to get flights out.

American said that it expects 80% of PSA’s flights in and out of Charlotte to operate normally Wednesday and that it would resume a normal schedule on Thursday.

Despite a return to normalcy, the five-day long meltdown has left tens of thousands of passengers stranded and scrambling to find transportation alternatives.

(Photo: Accura Media Group)

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