Review: United Airlines’ New Polaris Lounge in San Francisco

Examples of various food and beverage offerings at the Polaris Lounge

By Jonathan Spira on 25 April 2018
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United Airlines opened the doors of its new Polaris Lounge at San Francisco International Airport Wednesday as a preview of what’s to come when it opens to Polaris passengers on April 30. CEO Oscar Munoz welcomed invited guests with a Champagne toast to the new lounge.

The San Francisco Polaris Lounge is the airline’s second and the first of four slated to open in 2018. With a capacity of 440 people spread across two levels, the lounge occupies 28,000 square feet (2601 square meters) and was designed to reflect the Bay Area’s aesthetic.

The feel one gets in the reception area is more boutique hotel lobby than airport. United staff were greeting and welcoming guests as I arrived.

United's CEO Oscar Munoz at the opening

United’s CEO Oscar Munoz at the opening

Taking the escalator up, I noted the striking Meteor Shower light fixture and sculpture.  In addition, spread throughout the lounge are eight works of art by Bay Area artists.

During my visit I observed three distinct settings that were in keeping with United’s “relax, recharge, or engage” philosophy.  There were 19 types of seating; five day beds with Saks Fifth Avenue bedding; eight shower suites; and personal valet services including garment steaming.  While I didn’t count, there are 492 outlets that accommodate both USB and electrical plugs, with one set at virtually every seat.

Munoz said that United developed a specific scent for the lounge as well as a Polaris Lounge music sound track.

Click here to continue to Page 2The View from Upstairs

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