United Suspends Pet-Transfer Service in Cargo Hold After Sending Three Dogs to Wrong Destinations

By Jesse Sokolow on 20 March 2018
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DSC_0825 (1)United Airlines announced that it is suspending its PetSafe animal transport service until May 1, following a string of mishaps last week during which one canine died in an overhead bin and three were loaded onto wrong planes.

A St. Louis-bound flight from Newark had to be diverted to Akron, Ohio, after it was discovered that a dog had mistakenly been loaded onto the plane. The 33 passengers on the flight were compensated, United said.

Another canine, which was supposed to be headed to Kansas City, was accidentally loaded onto a flight to Japan.

The suspension of the animal transport service will not affect passengers traveling with pets in the cabin.

In addition to the misdirected canines, a French bulldog died after being placed in an overhead bin on March 12.

United said that reservations that have already been confirmed for PetSafe will be honored, although it will not take any new ones until it completes its review of the program on May 1. The carrier said that it is willing to work with those who wish to cancel their existing reservations.

(Photo: Accura Media Group)

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