Review: August Smart Lock Pro – Third Time’s the Charm

By Jonathan Spira on 14 March 2018
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Thanks in part to the many cars that have keyless access, I’ve been a big fan of the very same feature for my home. I first installed the original August Lock in 2015, exactly ten years after taking delivery of my first BMW equipped with such access.

When August introduced a lock with Homekit support, I purchased that model from Amazon and was henceforth able to use my Apple Watch to unlock the front door (“Hey Siri, unlock the Haustür!) when my hands were full.

There was a small wrinkle however.

The replacement lock worked well 95% of the time but that 5% was extremely frustrating. Keys (and my original and subsequent BMWs) work all of the time. (The 95% was an improvement over the first lock, which at least in the first few months I had it worked 90%.)

Indeed, in the 18 months since installation, I’ve had to call technical support at least a half dozen times because the lock wasn’t being recognized by the August app. On my most recent call, the rep I spoke with, Lina, was extremely forthcoming after I explained the problem, telling me how “1% of the locks” (referencing the first generation of August locks with Homekit) had Bluetooth radio issues, adding that my lock would continue to fail “repeatedly” in the future.

August would swap the locks if mine were within the one-year warranty period (it was not), but my request to speak to a supervisor, armed with the information Lina had provided, resulted in a quick approval for a replacement at no cost.

INSTALLING THE AUGUST SMART LOCK PRO

It arrived a few days later and I was able to leave the original universal mounting plate in place and literally snap on the new lock.

I attached the August using two swivel latches, installed four AA batteries (included with the new lock), and the setup took just a few minutes.

Click here to continue to Page 2Using the August Smart Lock Pro

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