Hyatt to Implement New 48-Hour Cancellation Policy but Exempt Some Elites

By Paul Riegler on 26 December 2017
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The Hyatt Regency SFO

The Hyatt Regency SFO

Hyatt Hotels and Resorts announced a new cancellation policy that goes into effect January 1, 2018.

The change, which the company said will allow the hotelier to manage guestroom availability “more effectively,” requires guests to cancel reservations at least 48 hours prior to arrival.

Hyatt is exempting members of its World of Hyatt guest loyalty program with Explorist or Globalist status. Those members will still be able to cancel at the 24-hour window.

In June, Marriott Hotels and Resorts announced a similar policy, albeit without the exemption for those with top-tier elites status.

Prior to the end of 2014, most hotels permitted cancellations as late as 6:00 p.m. on the day of arrival without incurring any penalty.

(Photo: Accura Media Group)

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