Hilton Changes Do Not Disturb Policy in Wake of Las Vegas Shooting

By Anna Breuer on 28 December 2017
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A guest room at the Conrad in Dublin

A guest room at the Conrad in Dublin

Hilton Hotels and Resorts announced a change in its do-not-disturb policy specifying that management personnel will check rooms once every 24 hours under certain conditions.

The change was announced in an internal memorandum to hotels worldwide.

While the hotelier previously said it could enter a room if need be, the new language, distributed internally, is far more specific and states that cards that housekeepers would place under the door if a do-not-disturb sign is present must state, “If service is refused for this length of time [24 hours], a member of hotel management will check on the guest room.”

In addition, the privacy section in the guest directory must contain the following language: “We understand and respect your need for privacy. The hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room.”

The move follows the recent shooting on October 1, 2017 when a gunman opened fire on a concert from his room at the Mandalay Bay hotel in Las Vegas. The gunman, Stephen Paddock, stockpiled arms in his room and left the do-not-disturb sign on the door ensuring no one would enter.

(Photo: Accura Media Group)

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