Cardmember Files Class Action Suit Against American Express and Starwood After Failing to Receive Promised Points

By Paul Riegler on 5 October 2017
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The Hotel Bristol in Warsaw is part of the SPG program.

The Hotel Bristol in Warsaw is part of the SPG program.

Attorneys for an Illinois man who applied for a Starwood Preferred Guest-branded American Express credit card have filed a class action suit contending that American Express failed to give the plaintiff and others the promised number of hotel loyalty points.

The suit names American Express, Starwood Hotels and Resorts (now part of Marriott Hotels and Resorts), and Preferred Guest Inc., a Starwood unit that manages the loyalty program.

“This is a class action arising out of Defendants’ failure to perform the material terms of an offer made to Plaintiff and other consumers comprising the class for a Starwood Preferred Guest (“SPG”)-branded American Express credit card; namely, the promise of 35,000 hotel loyalty points, called SPG Starpoints, in exchange for $5,000.00 in qualifying purchases made to the card during the first six months after issuance,” Heilman said in the filing.

Heilman said he hopes to represent a plaintiff class that would include all individuals who applied for and received an SPG-branded American Express card but did not receive the promised hotel loyalty points.

The suit seeks an award of actual damages, punitive damages, court costs, and attorney fees, as well as injunctive and declaratory relief.

(Photo: Accura Media Group)

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